16 Posts
0
1379
January 17th, 2021 21:00
Area-51m R1, AWCC boot error
I'm using fresh install from OEM image with 2004 Windows 10 64 bit. It does not come with Alienware Command Center installed. There are no other apps installed on my Area-51m R1 laptop. After installing AWCC ver. 5.2.106.0, it shows the following error in the event log:
Faulting application name: AWCC.exe, version: 5.2.106.0, time stamp: 0x5fd7a7e2
Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xec58f015
Exception code: 0xc000027b
Fault offset: 0x000000000010bd5c
Faulting process id: 0x107c
Faulting application start time: 0x01d6ed52f1e5b95e
Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.106.0_x64__htrsf667h5kn2\AWCC.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: e797dc07-125e-4979-b38b-62d8bf123c6b
Faulting package full name: DellInc.AlienwareCommandCenter_5.2.106.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App
UNINSTALLING AND REINSTALLING ALIENWARE COMMAND CENTER IS NOT A SOLUTION!
It becomes a bigger problem. Do yourself a favor and do not uninstall it. You can view my other entries for details. I created this so other users know that they are not alone. I don't expect DELL to do anything either. It's been 3 releases of Alienware Command Center, since I first reported it. I get that error every time I boot, but the app seems to be working fine now. Good luck with yours.
WingyWing
5 Posts
0
January 18th, 2021 06:00
I realised it that reinstalling makes it worse, lol. Previously it usually did the trick. But, oh well, due to some helpful people in the Alienware FB group I've installed MSI afterburner to get my clockwork running on the laptop. Seems to do a better trick than the AWCC But it's annoying, it's an issue they know...I tried to contact them on 3 different platforms and I get the same auto replies once they know my laptop is out of warranty....Yet it's a known issue to many.