Area-51m R2, problem with guarantee

Question

I have Area-51m R2 and I wanted to use the guarantee. But in customer service they said that the owner information does not match and I cannot use the premium guarantee. I should contact the place where I bought this laptop. But that was over a year ago and I don't have the way to contact anymore? What can I do in this situation? I have three months Premium guarantee but I cannot use it?

crimsom · Accepted Answer

Hi @eXzi welcome to this free user-to-user Alienware laptop discussion forum.

Try Ownership Transfer | Dell US and/or Ownership Transfer and Dell Product Registration Guides | Dell US. Ask local Dell Support to contact registered owner.

DELL-Chris M · Accepted Answer

The original purchaser in France has remaining warranty. You do not have any warranty until you officially transfer the ownership of this Area-51m R2 into your name.

eXzi · Answer

I cannot do it because I didn't know about this one year ago, and now I don't have it means to contact the owner before me. what can I do in this situation

crimsom · Answer

Hi @eXzi thank you for sharing update.  Please get ownership of this Area-51m R2 into your name. If you start the process, Dell might finish the process.

ejn63 · Answer

If the seller cannot be reached, your warranty is effectively over.

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