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December 22nd, 2020 06:00
Area-51m R2, sleep, keyboard not working
So i just noticed something wrong with my new Alienware Area-51m R2.
It was in sleep mode with both power bricks attached for like 2 hours.
I came back logged in via windows hello with eyetracker and then noticed the keyboard didn't respond and wasn't lit up.
A reboot just enabled the mousepad.
I had to do a complete shut down, to solve this issue.
Anybody else having this problem or is it not known yet?
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DELL-Cares
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December 22nd, 2020 06:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Update to the latest BIOS using the Area-51m R2 driver page. After that if the same issue persists, perform a clean reinstallation of the AWCC.