Hi @AWuser welcome to this user to user discussion forum. This is not Dell Support.
Thank you for providing a good opening post description, complete with images.
Please visit Task Manager- Performance - CPU. If the CPU speed has a value, the CPU sensor is working. If CPU speed has no value, the m15 R1 AWCC + OC Controls will not be given this information.
Not sure why this system was delivered with faulty AWCC + OC Controls. If within 30 days of Dell invoice date there is the option to get a replacement system that does not have this fault. Thereafter, the one year Dell basic warranty is activated with the option to purchase extended premium warranty, etc. Please contact Dell Product Support to raise a fault ticket, so that your warranty service is activated.
Please click on Kudos to say thank you for response from another user. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
I have the same Windows 8 bug that the task manager is showing the wrong CPU clock speed. Every other software and operating system is showing the correct clock speed.
You said I need to contact my computer manufacturer, ok, I have done that already. This is the reason why I tell Microsoft of this error in its operating system.
Thank you very much @crimsom for the fast replay and being helpful.
There’s a cpu speed value (1.34 GHz) on the performance window. but still not showing on the AWCC, what’s is the reason causing it and raised the gpu frequency?
My warranty has expired, can I still contact Dell Product Support to raise a fault ticket. I wasn’t aware of the OC control problem from the very beginning (when I got my laptop) bc I didn’t know you can adjust and customize OC in any AWCC.
The CPU value in task manager says the speed sensor works, so it could be a poor AWCC installation within Windows 10. From other user's posts, we know that when uninstalling the AWCC application, it does not undertake a clean uninstall and leaves many unwanted files behind. If that is the root cause of this problem, download and install Revo Uninstaller Free to remove AWCC and then OC Controls.
When in local admin account, open Revo Uninstaller Free, to see list of applications. Double click on the AWCC application to open a small window and enable create a restore point, then agree to uninstall the AWCC. When AWCC has been removed another window will appear, please enable Advanced and then click on Scan (see image). Scan will create another window, please delete all files. Scan will create a second window, please delete all files. When scan says all files have been deleted, close Revo Uninstaller Free and Restart (not Shut Down) so that all of these changes are saved.
When system restarts, use Revo Uninstaller Free to delete the OC Controls application, using the same process. This time, Advanced Scan may only create one window, please delete all files. Close Revo Uninstaller Free and Restart (not Shut Down) so that all of these changes are saved.
You are now ready to download the current AWCC and OC Controls update files onto your system. The installation will be undertaken, as if for the first time. Hopefully, the full functions of these applications will now be available.
Please share an update on progress, so that other users derive benefit from your experience. Thank you.
crimsom
7 Technologist
•
6.1K Posts
1
April 2nd, 2021 18:00
Hi @AWuser welcome to this user to user discussion forum. This is not Dell Support.
Thank you for providing a good opening post description, complete with images.
Please visit Task Manager- Performance - CPU. If the CPU speed has a value, the CPU sensor is working. If CPU speed has no value, the m15 R1 AWCC + OC Controls will not be given this information.
Not sure why this system was delivered with faulty AWCC + OC Controls. If within 30 days of Dell invoice date there is the option to get a replacement system that does not have this fault. Thereafter, the one year Dell basic warranty is activated with the option to purchase extended premium warranty, etc. Please contact Dell Product Support to raise a fault ticket, so that your warranty service is activated.
AdrianG001
4 Operator
•
4K Posts
0
April 3rd, 2021 02:00
I have the same Windows 8 bug that the task manager is showing the wrong CPU clock speed. Every other software and operating system is showing the correct clock speed.
AWuser
2 Posts
0
April 3rd, 2021 03:00
Thank you very much @crimsom for the fast replay and being helpful.
There’s a cpu speed value (1.34 GHz) on the performance window. but still not showing on the AWCC, what’s is the reason causing it and raised the gpu frequency?
My warranty has expired, can I still contact Dell Product Support to raise a fault ticket. I wasn’t aware of the OC control problem from the very beginning (when I got my laptop) bc I didn’t know you can adjust and customize OC in any AWCC.
crimsom
7 Technologist
•
6.1K Posts
1
April 3rd, 2021 05:00
Hi @AWuser thank you for sharing update.
The CPU value in task manager says the speed sensor works, so it could be a poor AWCC installation within Windows 10. From other user's posts, we know that when uninstalling the AWCC application, it does not undertake a clean uninstall and leaves many unwanted files behind. If that is the root cause of this problem, download and install Revo Uninstaller Free to remove AWCC and then OC Controls.
When in local admin account, open Revo Uninstaller Free, to see list of applications. Double click on the AWCC application to open a small window and enable create a restore point, then agree to uninstall the AWCC. When AWCC has been removed another window will appear, please enable Advanced and then click on Scan (see image). Scan will create another window, please delete all files. Scan will create a second window, please delete all files. When scan says all files have been deleted, close Revo Uninstaller Free and Restart (not Shut Down) so that all of these changes are saved.
When system restarts, use Revo Uninstaller Free to delete the OC Controls application, using the same process. This time, Advanced Scan may only create one window, please delete all files. Close Revo Uninstaller Free and Restart (not Shut Down) so that all of these changes are saved.
You are now ready to download the current AWCC and OC Controls update files onto your system. The installation will be undertaken, as if for the first time. Hopefully, the full functions of these applications will now be available.
Please share an update on progress, so that other users derive benefit from your experience. Thank you.