Exceptionally Poor Service

So, I've run through all support options, and have had the worst experience with Dell support in the entire 20 years I have owned Dell devices. I purchased an X17 R1 back in August of 2022 and after 1 month ran into an issue where the screen would lock into a power off/on loop. The workaround others had found worked for me. This was to shut off the Graphics Optimizer in the BIOS, but this causes massive graphical issues as well, but less than when that option is turned on. I opened a ticket and had a tech dispatched to repair my device. The repair could not be completed on-site and the laptop was sent to the depot for repair. When it came back, I found out that the wrong repair had been done, and the issue was still present. I reached back out on the case and had to start over again with a new tech. All this time I was being told that the level 3 team was looking into this, but to this day I have never received an update or answer on this. I was constantly told to wait with my broken device that is barely usable by a series of technicians and managers who all promised to take ownership of my case and provide updates, but never did. No one at Dell cared at all. All this time, I was still making payments on this device (I still am). I was told that a replacement was not authorized by that same level 3 team who was completely unresponsive. I finally got to the finance department who overrode that and sent me a replacement device, but it had the same graphical issue as well as additional issues. Additionally the exchange team never reached out to me to confirm with me what I would be getting (which I was told is the correct procedure they should have followed). I then sent that one back and started over again on trying to get something that did not have this issue. This led to more months of strings of case managers who did not care and were unresponsive. I finally got ahold of a technician who seemed to care and got me set up for another replacement, and again the exchange team did not follow procedure and is sending out a device that was not authorized. I was finally escalated to a full case review manager who I was told would do whatever he could to make things right since I had been through 6 months of absolute h*ll which had shocked some of the techs I worked with (this is recorded). I spoke with him today and he was extremely dismissive and just kept interrupting me and finally said that all they could do was to give me a dell coupon of $100.00 and just kept talking over me until I finally gave up and disconnected. This is after I have been told time and again that Dell prides itself on customer service. I cannot even begin to explain the lost hours, sleep, and mental turmoil I have had to endure with this. Only one tech over the course of months ever bothered to call me back. I don't know what happened to support, but this will be the last product I ever purchase from Dell. Sharing my experience here to let others know how bad this has been.