Horrible in every possible way.

There is a reason Dell makes it almost impossible to leave a review. They don't want it easily publicized that their products and customer service are horrendous. Long story short, we won an Alienware X14, new in box, verified as being purchased directly from Dell (so, no, it was not pre-owned). The computer worked for about 2 hours, went into system updates, shut down and wouldn't reboot. Dell Tech comes to our house, replaces motherboard, still doesn't work. Sent computer to the "Depot" where they "replaced a loose cable". Once returned, the computer worked for 24 hours then the screen stopped responding (keyboard was lite up and motor was running). Another tech came to the house, repaired the screen issue and as he is standing in my kitchen watching my son (who received the computer for Christmas) was logging into his Microsoft account, the keyboard stopped responding. Literally can't make this up. Dell Tech Supports agrees to replace our unit with a refurbished unit (not a brand new one). Guess what? The refurbished computer worked right up until it start performing system updates, shut itself off and won't restart. It's the EXACT same issue as the original computer. What is Dell doing to correct the situation? ABSOLUTELY NOTHING. Horrible product. Horrible customer service. I have TWO Dell laptops, neither work. How are you even still in business?