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6 Posts

1498

July 16th, 2019 08:00

Is this power brick genuine?

Hi there,

I bought a "Dell" power brick from a Chinese supplier and I'm not sure if it's genuine or not. Can someone verify the serial number please?

20190716_161610.jpg

4 Operator

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6.2K Posts

July 16th, 2019 08:00

Welcome to the Dell Community @hj5757 

Until a Moderator approves of the photo only you can see it.

Until then can you post a link to the seller/ad???

Best regards,

U2 

6 Posts

July 16th, 2019 08:00

https://www.laptopartstore.co.uk/dell-c-3_8/original-330w-dell-alienware-m18x-i74800mq-ac-adapter-free-cord-p-65402.html

The reviews for this site are terrible, I was stupid enough to look at them after my brick arrived in the post. However most are complaining they didn't get what they ordered whereas I did, so maybe it could be genuine.

4 Operator

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6.2K Posts

July 16th, 2019 09:00

@hj5757 

Looks good.

We have used hundreds of the same model in the past.

Regards,

U2

6 Posts

July 16th, 2019 10:00

I need the serial number verified.

4 Operator

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6.2K Posts

July 16th, 2019 12:00

@hj5757 

Sorry but no one here in the Community will be able to verify the serial number of an AC adapter!!!

Regards,

U2

4 Operator

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6.2K Posts

July 16th, 2019 13:00

@hj5757 

A moderator just approved your photo.

Hope you get a reply from them soon.

Good luck,

U2

6 Posts

July 18th, 2019 00:00

This is still an ongoing issue.

4 Operator

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4.4K Posts

July 18th, 2019 09:00

Hi @hj5757

 

I have validated the serial number provided and the AC adapter is genuine.

6 Posts

July 19th, 2019 13:00

Thanks, that's good to know but is there a possibility they just stole the serial number from a genuine brick and gave it to their fake ones? My brick doesn't have the led on the unit and instead has one around the input jack, the only images i can find online of this are from Chinese sites with 1 star reviews. I've attached two pictures demonstrating what I mean.20190719_210325.jpgDell19.5V16.9A7450.jpg

 

4 Operator

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4.4K Posts

July 19th, 2019 15:00

There are many types of adapters. Those are both usual for Dell.

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