Hi @djkutasi guess that your M15 is R1, if support detects it as M15.
The Alienware M15 has a Hybrid Power Design that requires power from both battery and charger for power hungry games and the power hungry i9, 32GB, GTX 2080 MaxQ system. There are occasions when the power hungry game takes more power than can be consistently delivered, the battery power drops below the threshold that the game requires and the M15 system shuts down.
Getting a 90W battery was a good move, but seemingly the gaming power requirements are still not being delivered. Some users have reported getting a more powerful charger as their solution.
Since then i tried a BIOS update, but didn't solve anything.
Although once when I was playing around and checking things inside of the laptop managed to get the system running fine with the battery+AC combo without shut down.
I was happy to be able to fix it, but the machine was partially dissembled and after putting the cover back and the screws my M15 started to do the same shut down issue.
I think this must be some sort of connection problem (DC cable?) or maybe the charger itself or connector?
Although I can not tell anything wrong with them...
I know that the M15 uses/and drains the battery even when connected to AC and the laptop is not running at full speed without the battery connected. Games go much slower without the battery.
Hi @djkutasi if a more powerful charger is not your M15 solution. Consider getting a gaming Desktop with a Power Supply Unit (PSU) that can deliver your existing and future gaming power requirements.
crimsom
7 Technologist
•
6.1K Posts
0
November 6th, 2020 03:00
Hi @djkutasi guess that your M15 is R1, if support detects it as M15.
The Alienware M15 has a Hybrid Power Design that requires power from both battery and charger for power hungry games and the power hungry i9, 32GB, GTX 2080 MaxQ system. There are occasions when the power hungry game takes more power than can be consistently delivered, the battery power drops below the threshold that the game requires and the M15 system shuts down.
Getting a 90W battery was a good move, but seemingly the gaming power requirements are still not being delivered. Some users have reported getting a more powerful charger as their solution.
djkutasi
1 Rookie
•
2 Posts
0
November 3rd, 2020 17:00
Anyone any ideas?
Since then i tried a BIOS update, but didn't solve anything.
Although once when I was playing around and checking things inside of the laptop managed to get the system running fine with the battery+AC combo without shut down.
I was happy to be able to fix it, but the machine was partially dissembled and after putting the cover back and the screws my M15 started to do the same shut down issue.
I think this must be some sort of connection problem (DC cable?) or maybe the charger itself or connector?
Although I can not tell anything wrong with them...
I know that the M15 uses/and drains the battery even when connected to AC and the laptop is not running at full speed without the battery connected. Games go much slower without the battery.
crimsom
7 Technologist
•
6.1K Posts
0
November 6th, 2020 03:00
Hi @djkutasi if a more powerful charger is not your M15 solution. Consider getting a gaming Desktop with a Power Supply Unit (PSU) that can deliver your existing and future gaming power requirements.