Interesting. So the detailed issue i’ve typed out twice hoping somebody on this board may understand or know how to help is spam and removed but a literal post labeled “test post” isnt? oof. Maybe a moderator could help me out here?

@DELL-Chris M - maybe you could help me with this?

Testing to see if literally anything i post just gets marked as spam and removed.

Hi Sayuri!

We tried replying last night, however. Here goes again. We've read through the message. Primarily what we recommend is update the BIOS and Chipset Drivers. Secondly, proceed to reinstall the AWCC. And for the error 43 portion, please try reinstalling the Video card drivers.

Please reply back via Private Message through @DELL-Cares for further assistance, thanks!

What are your issues? I see Dell recommend reinstalling the driver to fix an error 43. While this can work sometimes, it is not always the solution.

1. Reinstall the Driver

2. Disable the card in Device Manger, restart your machine and enable it again

3. Corrupted vBIOS - Flash a new vBIOS to the card using NVFlash (Nvidia cards). 

4. Failing GPU - No fix. Replace card if it's an MXM card or replace motherboard. 

What am i updated my bios too? They are currently the most up to date ones for my system as far as I can find anywhere here.

What do  you mean chipset drivers and where would I gain access to do just that? 

Thanks for your reply!

So the current issue is the essay I've written and posted twice detailing my specs, the problem, and steps i've taken keeps getting marked as spam and thus, poofed and gone. Like it's a lot I keep having to type out.

Is there ANY way someone can bring my thread back or give me access to copy paste? 

My issues are already frustrating, this is just added layers to that frustration that seem terribly silly. 

Dell will remove your service tag as it can be dangerous to tell people what it is. 

That's a pretty strange issue with Windows Update. I have zero experience with the M15 though so I'll probably be no help. You could install the Dell Support Assist software and it should tell you what drivers need updating. It sounds like a software glitch though which is a good thing. If your Windows Updates was working then I don't think you'd have an issue. 

I know how you feel. A little while back I was trying to reply to someone's question about upgrading an older machine and my reply kept getting rejected as spam. I tried 3-4 times. I sent Dell a request and they never responded.

m15 R1. In short the issue is that windows forced me to do a clean install because i was one of the 1% of systems impacted by that update back in the end of 2019.

I finally did it and now my Alienware graphics amplifier isn't working correctly and my post was the full specs of everything in my system, detail of the issue and symptoms, then all the troubleshooting i've done because i've done a ton of it.

I've found others with similar symptoms/issues but they are all on the laptops prior to m15/17 and the solutions for those don't exist for m15 models as AWCC should have it built in for the system. 

I do believe I figured out what Joe was meaning by "chipset drivers." On my product support page there is a classification for "chipset" so i think he was telling me to redo all those.

my service tag if you want to see my system:

My AGA is using a Desktop version of the graphics card: Nvidia GTX 1660 TI Windforce. Confirmed working in my old aurora desktop. It also does work currently, just isn't working correctly causing performance issues. Works fine in aurora desktop though. And keep in mind, my entire system worked fine prior to any of this under the same specs until clean install of windows. The only thing that didn't work was that windows could no longer install windows updates causing my OS to fall out of date. Manual install was also not an option forcing the clean install. 

You can find the Chipset drivers on the m15 R1 website. You can use your Service Tag there to get all the applicable drivers for your system.

All replies merged to original thread. DELL-Chris M

Hi there!!

Thank you for getting back to us. 

In order to continue checking this for you, please send us a PM with your full name, email address, phone number, full physical address and the order number for the Graphics Amplifier. 

Once we have that information, we will reply to you with the next step. 

Looks like i stumbled upon it and it is a hardware issue. Either the AGA cable or AGA cable port is bad. While moving cables around on the AGA while pc was on it registered the AGA and asked me to restart and poof! Works at least until i bump it lol.

Clean install is just what made me unplug it initially which led me to discovering the connect is bad somewhere.

Looks like i need to go hardware route now

Send us a Private Message with your complete shipping data. That way we can proceed with the Graphics Amplifier replacement.