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8 Posts
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2613
November 29th, 2021 13:00
m15 R1, stuck in boot loop after adding M.2 drive
I have an Alienware m15 R1 that currently has this drive configuration:
500GB NVMe M.2
2TB SATA
I recently added a 4TB NVMe M.2 drive to the second NVMe slot for additional storage and doing so has resulted in my laptop not being able to boot. I can access the BIOS and see all three drives listed. But I don't see any specific drives listed when accessing the boot list - only the default option for Windows Boot Manager, and the secondary NIC options.
SupportAssist would come up and run a hardware check after letting it sit for awhile, and eventually told me everything is OK. Now the Windows 10 loading circle will spin a few times, freeze, then the screen reboots, and it alternates between having no text below it and having "Preparing Automatic Repair".
Seems like it can't find the 500GB NVMe that has my OS installed. Any recommendations on how to proceed?



anon696969
8 Posts
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November 29th, 2021 13:00
I've tried switching the NVMe slots as well with the same result. Pulling the new NVMe drive allows my system to boot back up normally.
mattyb3
5 Practitioner
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1.6K Posts
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November 29th, 2021 14:00
Just check to see if the BIOS is set to RAID. If it is then you could try switching it to AHCI. It really shouldn't matter if it was set on RAID but it's possible that it's causing an issue.
ejn63
10 Elder
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30.1K Posts
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November 29th, 2021 15:00
Is there an OS already on the newly installed drive, or is it blank?
anon696969
8 Posts
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November 29th, 2021 16:00
There's not an OS on the new drive but there is on the other m.2 drive that was already installed prior to this. The drive with the OS has not been removed.
DELL-Chris M
Community Manager
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56.9K Posts
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November 30th, 2021 13:00
In the online m15 R1 Setup and Specifications article, I do not see any three drive configurations nor do I see 4TB.
anon696969
8 Posts
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November 30th, 2021 14:00
According to this post having 3 drives is ok as long as you don't have the big battery, which I don't.
According to this post and many others on the web 4tb NVMe drives and even higher capacities will work just fine.
As I mentioned, I can see the drives listed and read correctly in the BIOS. You would think that would not be the case if it were merely a compatibility issue with how many drives are connected or how big one of them were.
mattyb3
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1.6K Posts
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November 30th, 2021 14:00
It sounds like it has something to do with how the system has the drives set up. It seems like it's trying to use both NVMe drives in RAID but since there's no Windows image on the new drive then it can't work it out. Did you try looking to see if it's set to AHCI or RAID?
mattyb3
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1.6K Posts
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November 30th, 2021 16:00
Yeah, if the drives aren't set up for RAID then it really shouldn't make a difference what the BIOS is set to. Something isn't right though if the system is having issues when the extra drive is installed.
Usually switching to AHCI shouldn't cause any data loss since your drives aren't set up in RAID but I'm not going to put my house on it since it's your laptop. The only time you should have an issue is when you are in RAID0 and try switching.
I've had a few issues before with the 17 R1 which often had a small cache mSata drive which would be used to accelerate a large mechanical HDD using RAID. Sometimes removing the mSata and trying to just run off a 2.5" drive would cause some strange issues until I switched the BIOS to AHCI.
anon696969
8 Posts
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November 30th, 2021 16:00
Yes it does appear to be set to RAID. Take a look at the pics of my BIOS in the links below to confirm. It's giving me a warning about potential data loss if I change it so I just want someone to confirm it should be OK. The drives don't appear to be RAID configured so I don't see it being an issue but I'd feel better with confirmation.
https://ibb.co/2h5RZsQ
https://ibb.co/QmsNttw
https://ibb.co/yqhSMWW
anon696969
8 Posts
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November 30th, 2021 17:00
Totally agree, not really concerned about it being a problem, just wanted another set of eyes on it to make sure I'm not having a massive brain fart. Being cautious is all.
I'm going to throw the drive back in amd change it to see if it makes a difference.
mattyb3
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1.6K Posts
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November 30th, 2021 18:00
Ok, I hope it works out. I can't think of what the issue could be if it doesn't work.
If all else fails, you can always save all your data on an external drive and then reinstall Windows.
mattyb3
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1.6K Posts
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November 30th, 2021 19:00
Does the M15 R1 have the Dell ePSA Diagnostic? You can access the Boot Menu by pressing F12 during boot rather than F2 for the BIOS. The diagnostic used to be in there. It will check to see if there are any hardware issues with your drives. Maybe the new drive is bad and causing corruptions.
mattyb3
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1.6K Posts
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November 30th, 2021 19:00
very unexpected. Switching over really shouldn't have made any difference if your OS was only on the one drive. Is your OS drive still listed first in the Boot menu? You could try resetting the BIOS to Default Settings
That BSOD can result from a long list of possibilities unfortunately. How soon after booting in safe mode do you get the BSOD?
If it's due to a corrupt Windows Image then you may be able to fix it by using the DISM tool in Command Prompt. Open CMD as Administrator and type;
DISM /Online / Cleanup-Image /RestoreHealth
Or try the System File Checker in CMD
sfc /scannow
anon696969
8 Posts
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November 30th, 2021 19:00
Well, things were going well for a minute.
Switching it over to AHCI didn't work outright, still couldn't boot to Windows but after following the suggestion here to boot in with with safe mode I was able to reach my desktop in AHCI.
Great. Its working. Let's put the new drive back in and we should be good to go.
Nope. Our Windows loading circle starts up and shortly after BSOD with a "Critical_Process_Died" stop code.
Now I can't access Windows with or without the new drive installed. Can't boot into safe mode. All I have access to is the Automatic Repair/Advanced options preboot Windows menus.
I've tried the following so far, and continuing to look online for more solutions just to get my OS back up and running. Any input is welcome.
-Switching where the m.2 drives are slotted
-Removing the additional m.2 and reverting the OS one to its original spot
-Switching back and forth between RAID and AHCI
-Retrying the safe boot method from the link in command prompt (from the preboot menu)
-Booting to safe mode (results in same BSOD error)
anon696969
8 Posts
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November 30th, 2021 20:00
Ran the ePSA and it finished without any issues. The DISM command you referenced errors out, saying it doesn't support servicing Windows PE with the /Online option. I've tried a handful of variants of the offline options listed here to no avail, most of the time mentioning that it's unable to access the image.
I would imagine the issue has to do with the lack of precision in the command I'm typing in. I can see all of my partitions with Diskpart (pictured), but I don't know how to translate those volume paths properly to the offline command.