M15 R2 thermal issue nightmare never ends

As most of the Alienware fans know, the m15 r2 model comes with a horrible thermal design. Someone has claimed that Alienware just designed this model to push the CPU to its limit. However, if you go reddit just type m15 r2 you can find tons of users complain about the thermal throttling of this model.

I always think those people are the minority and I am just fine with i7 9750H reach above 100c all the time.

Unfortunately, I became those minority two-week ago… Recently, I found out that my CPU will drop to 0.8Ghz during game play. I am not sure if it’s the thermal throttling but, with 0.8Ghz, you can’t do anything with this laptop. I tried to update the bios driver etc. (Whatever I could update) and I cleaned install the system. I also tried different power modes in power management or AWCC. It just didn’t work.

I also clean the fan dust BTW.

People say that I should have undervolted the cpu. But both XTU and throttle stop grey out the undervolted option. I am not even sure if it’s due to the thermal issue.

Another interesting thing is that, when CPU drops to 0.8 Ghz during gameplay, if I go ahead to AWCC and switch, let’s say, from performance mode to balance mode, Ops, CPU frequency goes up again.

3 mins gameplay later, frequency just drop again to 0.8Ghz.

I think I may be the only one who suffers from this issue, not until I find someone who shares the exact same issue as me in the dell community. In her post, she mentioned that she had the exact same issue. She explained that this issue is probably due to the motherboard failure caused by the thermal design which is just horrible. And she got this issue after around two years usage, me the same… I just wonder that, with this horrible thermal design, many m15 r2 users may face this issue sooner and later.

I call dell and explain everything, all they told me is “Sir, your laptop is not under warranty”. IMAO, the model doom to have issue within around two-year usage and now you told me not under warranty???

If you have any idea or any suggestions, please tell me, I am really sad that I don’t want to spend thousands of dollars to purchase some shxt that gonna die within only two-year usage. And I just love this laptop so much, the design the feeling, really don’t want to throw it away : ((((((

Please help me.

(Forgive any grammar issue, I am not a native speaker : )

I attach a photo which shows the CPU frequency drop during gaming play. Frequency goes up again because I switch to other mode in AWCC as I mentioned above, and later it just drops again : (