September 4th, 2020 03:00

maybe try downloading it from the driver web page (worked for me no issues) rather than the Dell built in Dell update utility. If you use AVAST antivirus get rid of it.

 

 

5 Practitioner

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3.1K Posts

September 4th, 2020 16:00

Have you tried using the build in bios reflash thing in the boot options in f12.

10 Posts

September 4th, 2020 19:00

Didn't try yet as the procedures a bit complicate to prepare a boot-able flash drive and download the BIOS file which I am not skillful to do. I hope a simple procedure available to update the BIOS automatically. 

10 Posts

September 4th, 2020 20:00

I just completed the steps to make the USB flash drive and copy the BIOS 1.5.0 in it. However, after I entered in the Flash Boot page by the F12 button, there is no option for me to select the USB Flash drive. So what I do next was to F2 to go into the Boot menu, under the BOOT page, no USB boot drive is available to choose. 

Under the Boot List Option, the File Browser Add Boot option show this only (ACPI.../PCI.../SATA.../HD...). any suggestion of what to do next?

5 Practitioner

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3.1K Posts

September 4th, 2020 20:00

you dont see an option in the F12 section for BIOS reflash or something like that?

The other thing is BIOS recovery which does the same exact thing incase the thing i mentioned above doesent appear in the boot options.

5 Practitioner

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3.1K Posts

September 4th, 2020 20:00

You can try doing a bios recovery if you cant see the option in F12 to flash the bios.

10 Posts

September 5th, 2020 18:00

Below are the options available within F12 key under Other Options

BIOS Setup

Diagnostics

Device Configuration

BIOS Flash Update

SupportAssist OS Recovery

 

I will assume to use BIOS Flash Update key, right? Do I need to insert the USB flash drive in laptop USB slot first before hitting the button, or insert it after when it prompt?

5 Practitioner

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3.1K Posts

September 5th, 2020 23:00

Either or.

i would connect it when you enter the program so then it’ll recognize it.

10 Posts

September 8th, 2020 23:00

The Dell Care told me the Alienware M15 R3 F12 key will only support UEFI boot but cannot be USB boot, and the flash inject may not be recognized. Any other good suggestion? Can believe why Dell not do the fix in the Alienware Update automatic install function but to let the customers frustrate on the problem.

I have another laptop Dell Inspiron 5593 and recently did the BIOS update, smooth and quick by the automatic Assist Setup page.

7 Technologist

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6.1K Posts

September 9th, 2020 05:00

Hi @DCDellUser  is Update application giving you false information? We always check in support that there is a download available for our service tag. If there is no update for your service tag, installing the incorrect update should not be attempted. Alienware m15/m17 R3 System BIOS

Dell support are correct by telling you there is no requirement to update BIOS when there is no system problem. 

You could brick your m15 R3 by stopping/cancelling the BIOS update in middle of the installation. Operating Systems are improving to try and stop this happening. 

7 Technologist

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6.1K Posts

September 9th, 2020 05:00

Hi @DCDellUser  BIOS updates to address Intel Security Advisories will change your core CPU performance. They also prevent you going back to an earlier version. Think carefully about what you want. 

5 Practitioner

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3.1K Posts

September 9th, 2020 10:00

Ive heard about that too @crimsom what about the bios recovery options?

10 Posts

September 9th, 2020 19:00

The service tag is asking me to update the BIOS version 1.5.0.1.50, the current version in my laptop when I go into msinfo32 check is 1.3. This is the reason why I ask the question why using the Alienware Update function to update the latest BIOS but not successful. The BIOS update note is 'urgent'', what is the different between version 1.3 and 1.5, it is about security but what exactly it is?

7 Technologist

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6.1K Posts

September 9th, 2020 20:00

Hi @DCDellUser  Dell says BIOS v1.5.0 update is urgent because Dell is obligated to respond to Intel Security Advisories INTEL-SA-00295 and INTEL-SA-00347, see Alienware m15/m17 R3 System BIOS v1.5.0. If you want to know more, use the internet and search for Intel Security Advisories INTEL-SA-00295 and INTEL-SA-00347. 

5 Practitioner

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3.1K Posts

September 10th, 2020 11:00

If you don’t care about undervolting which can prevent overheating on your model and the intel security updates then don’t update, but if you do then I’d recommend entering bios recovery after installing the bios version on a usb stick and then I’d enter the recovery mode and flash the bios accordingly.

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