m15 R5, negative experience, low game frame rate

Hi folks, 

I took the plunge and bought the m15 R5 on sale. Got it in record time. Immediately got it setup, turned it on, and thought to see how well Cyberpunk runs on it. 

Specs on this laptop are:

Ryzen 7 5800H

RTX 3070 8GB DDR6

16 GB RAM (3200, DDR4)

1 TB M.2 SSD

This greatly exceeds the specs for Cyberpunk, even with Ray Tracing on. Yet despite that, my benchmarks within the game were terrible. Under 20 frames. I could get it up to 30 if I turned it down to low settings. So that led me to customer support. I thought I must just be missing some setting, some switch that I don't know about in the system software.

Mind you, before I contacted them, I installed a ton of updates the machine recommended, including a bios update.

They send me back a list of things to try. It took me an hour to get them all done. Checking different aspects, resetting the bios, running stress tests, running command prompt lines, playing around with NVIDIA Control Panel. I did everything they suggested and the benchmarks did not change. Still getting terrible performance. Not just in Cyberpunk, but in the performance benchmarks as well. 

At this point, I began to think that something must be wrong with the hardware. But the tests indicated otherwise. So the person wanted me to reinstall windows. Which...considering I had to go through the welcome screen 5 hours earlier, and had only installed 2 games on the thing (and nothing else) that seemed absurd. And of course, didn't do anything at all. 

Then, they tell me I basically bought the equivalent of an Xbox One. While I did get it on sale, it lists at $2249. I got it for $1700 after tax. I don't know if they were being glib, didn't want to go on anymore, or don't know their job or their equipment, but wow. 

Couple this with the fact  they told me to call the return people but failed to mention they aren't open weekends, and I've had quite the interesting experience with Alienware.

So I'm hoping this person just was having an off day. Maybe someone knows something he didn't. Because I suspect this machine should be getting fantastic performance, but weekend support techs don't want to put in some effort. I never even had an offer of remoting into the laptop or having some other kind of support despite the fact I paid for premium.

Any thoughts would be awesome. Thanks.