m15 R5, poor processor frequency, high temperatures

Question

Hello everyone! It started from the first days after the purchase. My laptop has poor processor performance. I have it Ryzen 7 5800 H. His ambitious is an average of 2500Hz and he uses only 20 watts. It has a temperature of more than 100 degrees. He is only 8 months old and I keep him in the best. I watched this laptop tests and in cinebench r23. It should see somewhere + - 11000, and I have it somewhere around 7500. I have already dropped my laptop to factory settings and reinstalled the Windows 11. All the latest updates cost. But my video card for turn has very good temperatures, it loads 100%. It's just that in online games I want to have a lot of FPS, but this requires processor performance. I look forward to hearing.

DELL-Chris M · Answer

Run the ePSA diagnosticsHow to Troubleshoot Overheating, Shutdown, or Thermal Issue

Alienware

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