My computer has restarted on its own with Blue Screen Error stating BAD_POOL_CALL twice in one day. Please find the Event viewer logs attached. Alienware laptops are not supposed to be this much bad on sudden crash.
Warranty expired March 17, 2023. This issue is still not resolved. This is continued from the initial time and had many cases in this service tag for same issue.
JOcean
9 Legend
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12.6K Posts
0
September 24th, 2022 08:00
I would suggest calling Dell tech support for service. The refund time frame is 30 days and it is well past that date.
Lenin Samson
1 Rookie
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5 Posts
0
April 30th, 2023 00:00
My computer has restarted on its own with Blue Screen Error stating BAD_POOL_CALL twice in one day. Please find the Event viewer logs attached. Alienware laptops are not supposed to be this much bad on sudden crash.
Warranty expired March 17, 2023. This issue is still not resolved. This is continued from the initial time and had many cases in this service tag for same issue.
crimsom
7 Technologist
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6.1K Posts
0
April 30th, 2023 02:00
Hi @Lenin Samson welcome to this free user-to-user Alienware laptop discussion forum.
Event 1001, buqcheck usually requires update Windows and all drivers. Please check for Windows Update downloads and then visit Device Manager to update drivers. Please download and run Malwarebytes Free. Free Antivirus 2023 | Download Free Antivirus for All Devices (malwarebytes.com).
Lenin Samson
1 Rookie
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5 Posts
0
May 2nd, 2023 08:00
After trying this too i am getting issue daily. This Alienware m15 r6 has many issues day to day im facing the Blue screen error.
crimsom
7 Technologist
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6.1K Posts
0
May 2nd, 2023 09:00
Hi @Lenin Samson please run Windows Reliability Monitor, and wait for creation of Event timeline. How to use Windows Reliability Monitor to identify software issues | Dell US.