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December 6th, 2021 07:00

m15 R6, touchpad problems

Hello,

I have a brand new m15 R6. Most of the time I've been using an external mouse with it, but during recent travel I tried to use the Touchpad. It was, to put it bluntly, a pretty awful experience. I fully had to reboot the computer just to get it unstuck out of scroll mode. Sticking in scroll/zoom mode, jumping, not following finger movements. Are there driver updates? Is this a known issue? Should I be getting the touchpad replaced?

Thank you,
Matt

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January 5th, 2022 06:00

GDIBass,

Did you install the Intel HID Event Filter Driver as well as the chipset drivers from here? If not,  please do and let us know if the issue is resolved.

 

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