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7 Posts

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April 6th, 2024 18:02

m15 R7, audio mute key not working

After update to AWCC 6.x and/or update BIOS 1.23.0 the mute key not working anymore.

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54.4K Posts

May 2nd, 2024 14:15

All should test the m15 R7/m17 R5 Per key keyboard firmware update V14 released on May 2, 2024.

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7 Posts

17-05-2024 04:04 AM

@DELL-Chris M​ Thank you so much. I installed this driver and the keyboard now works correctly, including the mute key. It was definitely not a hardware problem.

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2.2K Posts

April 9th, 2024 11:56

Hi @diego2c 

I wanted to inform you that I have escalated this matter to the relevant team, and I'll keep you updated on any developments regarding this topic as soon as I receive feedback from them.

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1 Message

April 16th, 2024 20:12

@DELL-Nat M​ Any solution??

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9 Posts

April 17th, 2024 03:21

AWCC6 has been identified as the cause of damage to this component. Two weeks ago, my M15R7 upgraded from AWCC5 to AWCC6, and as a result, the mute key stopped working. Neither downgrading the BIOS nor replacing the keyboard helped. The engineer replaced the component "PART# H5R89" to get the mute key working again.

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2 Posts

April 20th, 2024 23:40

@A.Cooper​ What exactly is this component, can't find specific informations about it? My M17 R5 is out of warranty since one month but in germany they can be blamed for damages within 2 years but I must proof, that it was there fault. 

Community Manager

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2.2K Posts

April 22nd, 2024 14:06

Hi all,

The team is aware that this issue is affecting many users. They are currently working on a long-term fix.


For now, please use the mute on the taskbar (when tapped the volume mute button becomes white with an x next to the speaker).

(edited)

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3 Posts

April 29th, 2024 21:28

I first reported this issue on 29th of March the very next day the my laptop upgraded to AWCC 6x update. its been one month and the problem is still not resolved.

(edited)

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9 Posts

May 1st, 2024 16:34

@moepmanauto

Sorry, I'm only getting back to your question now.

I was lucky that the engineer who repaired my laptop had encountered the same issue in his previous case. He tried replacing the keyboard, motherboard, and even resetting the system, but nothing worked. Eventually, he found out that the problem stemmed from a chip between the keyboard and motherboard malfunctioning due to an update in AWCC6. Simply replacing that component restored the mute key.

Picture of the component:

(edited)

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9 Posts

May 1st, 2024 16:55

@DELL-Nat M​ 

The AWCC6 update has caused the mute key to malfunction for many users. Currently, this issue seems to only affect Alienware users, and it's happening consistently after updating to AWCC6. It's evident that the update process of AWCC6 is causing the mute key malfunction. Regardless of whether users still have warranty coverage, you should repair this issue or provide free replacement of the damaged components for users.

(edited)

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3 Posts

May 2nd, 2024 16:23

@A.Cooper​  Hi thank you for sharing this. I insist the dell to change this part and they did it. after the part replacement my key started working.

To all the users if you are under the warranty tell Dell to change this part.

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7 Posts

17-05-2024 04:11 AM

@JayvegadAlienware Per Key Keyboard Firmware Update Utility | Driver Details | Dell Malawi install this driver update for keyboard. It works with my Alienware M15 R7 without replacing that part.

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2 Posts

May 9th, 2024 16:36

@DELL-Nat M​ I live in Pakistan there is no service so how  I fix my volume mute key 

my volume mute key stops working after awcc 6 

I installed the window again and all software but the issue is not resolved 

please tell how I  fix this

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7 Posts

17-05-2024 04:09 AM

@Rustgaar AhmadAlienware Per Key Keyboard Firmware Update Utility | Driver Details | Dell Malawi install this driver update for keyboard. It works with my Alienware M15 R7

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2 Posts

May 9th, 2024 16:37

wha

t we do to fix this issue

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