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February 26th, 2024 01:19

m15 R7 not charging with working ac power supply

Alienware m15 R7

Alienware m15 R7

My charger is no longer recognized by my laptop. Charger works and LED comes on but randomly my computer will turn off and then not charge. BIOS says nothing is recognized and I updated the my drivers also. Ran hardware diagnostic said nothing was wrong. I think it might be the port on my laptop but there is no visible damage to it or my charger and it will charge after constant restarting and unplugging and re plugging of the charger.

10 Elder

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23.1K Posts

February 26th, 2024 12:07

Sounds like either a bad plug on the adapter or a bad DC jack in the system.

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