Unsolved
2 Posts
0
801
June 11th, 2022 07:00
m15 R7, power button lighting issues
My new m15 R7 isn't changing effects for the power button. I can assign the color but only one at a time and the effect menu is not dropping down at all?
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DELL-Cares
Moderator
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27.6K Posts
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June 11th, 2022 07:00
Hello, we see you are looking for assistance. Click our DELL-Cares username, on the right click, "Send this user a private message". Provide to us the private Dell PC Service Tag.
Shivamdiwan7491
2 Posts
0
June 13th, 2022 06:00
Already sent u the service tag. Still no reply
crimsom
9 Technologist
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6.1K Posts
1
June 13th, 2022 12:00
Hi @Shivamdiwan7491 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
This system is an Alienware m15 R7 (not Alienware m15 R7 AMD), and your Dell Premium Support Plus warranty Expires on 26 MAY 2023. Please visit your online Dell account and create Service Request so that Dell 'officially' knows that there is a problem to fix under Dell warranty. How to Create a Support Request Online for Dell EMC | Dell US
If less than 30 days old, it would be prudent to Reject Alienware m15 R7. Dell Refund policy, New vs Refurbished - Dell Community Then, if this problem cannot be fixed, your Reject option continues to be available.
Please click on @DELL-Cares and send Private Message to request assistance.