m15 R7, randomly just become unresponsive

Question

I got my Alienware m15 R7 about two months ago. It has this problem during low demand applications. I use this computer for school and when I’m scrolling on the web it will randomly just become unresponsive. Sometimes the window will load and become responsive but will freeze up often. Restarting my computer helps. I’ve ran system checks, gone into Alienware Control Center to run system checks and all come back clean, drivers are all up to date. I’ve restored the drive and it says there are no problems. I’ve tried changing browsers and the problem persists. I have yet to do a clean install of windows. Should I try that or is there something else I should do?

crimsom · Answer

Hi @Connor_b445 welcome to this free user to user Alienware laptop discussion forum.

Please run windows Reliability Monitor and wait for event timeline to be created. Look for date and time event to see if unresponsive system is being reported. If yes, open event to see if root cause is declared. How to use Windows Reliability Monitor to identify software issues | Dell US.

Connor_b445 · Answer

i ran that program and the operating system said it stopped responding and this is what the tool put out. where should i go from here?

Source
Microsoft® Windows® Operating System

Summary
Stopped responding and was closed

Date
‎9/‎28/‎2022 9:20 AM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20070.665.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe

Problem signature
Problem Event Name: MoAppHang
Package Full Name: MicrosoftWindows.Client.WebExperience_421.20070.665.0_x64__cw5n1h2txyewy
Application Name: praid:App
Application Version: 421.20070.645.0
Application Timestamp: 630cdba6
Hang Signature: ad4a
Hang Type: 2097152
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: ad4a1210530c7a10f4344f6cdeb47e50
Additional Hang Signature 2: df62
Additional Hang Signature 3: df62b6018d557e917277cd5007dcac3b
Additional Hang Signature 4: ad4a
Additional Hang Signature 5: ad4a1210530c7a10f4344f6cdeb47e50
Additional Hang Signature 6: df62
Additional Hang Signature 7: df62b6018d557e917277cd5007dcac3b

Extra information about the problem
Bucket ID: d0f8318a66c765bb7731fcccf87f99ca (1671394894003804618)

crimsom · Answer

Hi @Connor_b445 thank you for sharing update.

Please enable and create a System Restore Point. Always create one before making any changes to your system. Should you wish or need too, you can always go back to this Restore Point. What is Microsoft Windows System Restore | Dell US.

Please run System File Checker (SFC) to fix any system file corruption from the resident component store. If this does not help, repair the Windows Component Store itself. Please run Deployment Imaging and Servicing Management (DISM). DISM vs SFC first? What should I run first on Windows 11/10? (thewindowsclub.com).

Connor_b445 · Answer

Ok, I already ran these commands about a week ago and there was no change. I ran them again and I guess it's just a waiting game now. ill post again if it goes away or if the problem persists. Thank you for your help. but should I continue with a clean install?

Connor_b445 · Answer

The problem is still occurring, do you have any other steps to resolve the problem?

crimsom · Answer

Hi @Connor_b445 thank you for sharing update.

The fix might be to update or reinstall the corrupt Windows Web Experience Pack. How to update the Windows Web Experience Pack in the Microsoft Store.

Evidently, if Windows Web Experience Pack is uninstalled, features such as Spotlight, Widgets might be affected. MicrosoftWindows.Client.WebExperience_321.14700.0.9_neutral_~_cw5n1h2txyewy? - Microsoft Q&A. The fix would be to uninstall your Widgets.exe file followed by Restart (not Shut Down) to save this change. If Windows detects the 'missing' file during restart as being required, it will automatically install this file for you. The Windows Web Experience Pack can be reinstalled manually, see the earlier update link instructions.

Connor_b445 · Answer

its all updated and reinstalled and it still happens. any other solutions @crimsom?

DELL-Jesse L · Answer

Connor_b445, Did the OSRI was suggested resolve the issue?

Whyisthissopainful · Answer

@crimsom​ I found this thread after about a year of frustration.  I had the same problem as above.  View Reliability History allowed me to solve a persistent problem with my Alienware M15 R7.  The problem was that my computer would freeze for 5-10 seconds randomly every 2-10 minutes.  The cause was AWCC.exe, Alienware Control Center!  This POS program had been tormenting me for a year.  It doesn't show up in Task Manager, so I didn't know it was the problem.  Using the View Reliability History revealed AWCC as the offending software.  It is now uninstalled and the problem is gone.  Whoever is in charge of AWCC at Dell should be fired.

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m15 R7, randomly just become unresponsive

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