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5 Points

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March 16th, 2025 00:30

m16 R1, 4 Red 1 Blue flashing

After a Bios update last feb. this problem occurs when this 4Red 1Blue flashes and I disconnect the charger the laptop just shuts off. Even playing games is so difficult now. I pay for this expensive laptop and just less than 2yrs this what happen. Already change the DC Jack & battery but the problem persist. And dell is not doing anything to resolve this problem.

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69K Points

March 17th, 2025 12:08

Click here for information on resolving the issue with the battery.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

1 Rookie

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March 17th, 2025 12:12

@DELL-Jesse L​ I have read the post mine is charging but very slow from 0-16% 10hours and when I start playing a game I hear this static noise on the upper left of the laptop and this 4 Red 1 Blue starts flashing and eventually stops the charging and it disconnects the battery. For the warranty its already expired. The sad part this happens after windows had update the firmware to 1.24 after that this happens.

7 Practitioner

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1.7K Posts

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8.4K Points

March 19th, 2025 01:39

If you replaced the battery then there is a chance that the charging system on the motherboard is faulty. Hopefully for you this is not the case as it will mean that the board needs to be replaced. 

You could try holding the power button down for 30-60 seconds to do a power drain reset. You can try doing this with the battery plugged in and then with it unplugged. The power adapter needs to be unplugged for this. 

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March 19th, 2025 01:43

@mattyb3​ thank you for the response, I have already replaced the battery but still the charging is very slow. And when everytime I try to play I hear a buzzling sound on the upper left side of the laptop then this trigger the 4 Red 1 Blue code and then the battery gets disconnected and the gpu will be cap at 40-45W. When I unplug the charger the laptop shuts off.

7 Practitioner

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8.4K Points

March 19th, 2025 01:49

If you try the power drain techniques and they do not work then you could try reflashing the BIOS. If you think that update caused the problem then reflashing it may work or you can wait until a newer version is released. There are always dangers when updating the BIOS so you do that at your own risk. 

1 Rookie

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5 Points

March 19th, 2025 07:42

@mattyb3​ thank you for your suggestion. Already tried all of it but still the problem persist

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1 Message

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2 Points

March 22nd, 2025 14:58

Thank you for your post.  I have had this same issue.  I finally gave up trying to get it fixed.  I have had the battery replaced - nothing changed.  I have advised the technical people that it is triggered by specific games/programs.  But, they have not listened, or offered a solution.  I agree 100% about buying this top of the line machine and having it last a year before issues.  I have the long term warranty - for what?

Sorry for the rant.  But, perhaps the rant might get attention, and have a fix offered.  Everything so far researched seems to indicate there is no fix - or none that Dell is willing to address.

I've flagged the post to see if any helpful info is posted.  Good luck to you.

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March 23rd, 2025 00:10

@DaisyDeea​ i couldn’t agree more with you. Even Dell here in the Philippines ignored me and says its my fault for updating the BIOS, how come its my fault when the firmware update came directly via windows update. Dell is ignoring this issue and they wouldn’t take action. i found a temporary fix on this issue but its a hassle everytime you have to change it in order for it to stabilized. 

(edited)

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