m17 R1, problem with the BIOS update

Question

hello my friends i have the problen to update the new bios software . i have the update in my lapto the new version

Alienware_15_m17_2.10.0

y read several time about deactivate bitlocker, i'm runing windows 11 doesn't have bitlocker so i tried do manual

run service.msc

and check bitlocker but bitlocker is disable i try to disable and enable it but nothing works

when i try to run the bios update the windows say ok accept but nothing happens .

the problem i can't update my bios , somebody can help me ?

FlashxR · Answer

Someone know about that ??

DELL-Chris M · Answer

FlashxR,

* A failed BIOS update could break the motherboard. For an out of warranty PC like yours, it is worth the risk? Your call
* BIOS 2.10.0 only addressed the "exaggerated" Intel Security Advisory. It did not add any performance enhancements

Laptop BIOS installation instructions =
* Connect the external power adapter to the Laptop
* The Laptop is not connected to any dock, external monitor, hard drive, printer, etc.
* Download/Save the latest BIOS file to the Windows desktop
* Close/end task all unnecessary software applications (Browsers, Dell SupportAssist, Dell Update Application, Dell Display Manager, Steam, Anti-virus, etc.)
* Find the saved BIOS file on the Windows desktop
* Right click the file and choose, "Run as administrator". Note, you do not need to "extract" the file. Just run it
* Follow the prompted instructions. The Laptop will reboot on its own, do not force it

FlashxR · Answer

hello thank you for your Answer I tried everything you told me and when I say run as administrator I have the same result, it does nothing, I have already tried everything and I still cannot execute the bios update. I had never done this before or I could always do it without any problem.
I'm using windows 11 home edition I don't know how to update my bios anymore

someone can help me ???

FlashxR · Answer

doesn't work

FlashxR · Answer

Nobody can help me ?

Gthebarber · Answer

I’m having the same issue too. I do t j is why but I’ve tried the support assist app and website and it won’t update bios

Nozoo · Answer

Same here the only thing left to update is bios.. eventually they will solve the problem soon .. I Hope

mrcapmam · Answer

i am having the same problem and it seems that Dell couldn't give a *#!& less about us having this issue i have been trying for over a month to resolve this issue

crimsom · Answer

Hi @FlashxR there is no good reason to download Alienware_m15_m17_2.10.0.exe and update BIOS.

Never try to install BIOS over the internet. (Do not use SupportAssist)

Having downloaded Alienware_m15_m17_2.10.0.exe, please verify the checksum value, to ensure the integrity of your download. If OS(C:) boot drive messed-up, run Check Disk to find and automatically fix all file errors. Disk Error Checking: How to run CHKDSK in Windows 11/10 (thewindowsclub.com)

mrcapmam · Answer

i tried everything you suggested nothing helped

Gthebarber · Answer

So I ended up fixing this by downloading bios and saving it to flash drive. Then restarting pc/laptop pressing f12 loading boot menu and then selecting load boot from usb. I found the intstuctions better explained on another message board here if u dig around some more

AFCHIEFET · Answer

same problem...nothing works

jasongoldworthy · Answer

hi guys   try this   turn on the laptop / computer immediately press f12 and you should have an option there to update the bios.

Demisewednesday · Answer

Could be worse,I own the original m17,and the cmos died and now I can't even get passed the boot menus because it will no longer detect anything but the ssd which because I can't boot I can't install the operating system to it!

Alienware

m17 R1, problem with the BIOS update

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