m17 R2, update packages not installing

Question

Alienware m17 r2, wont install any driver updates. ii deleted my Command center and have been trying to re i-install it but to no avail. tried installing the earliest version on the dell support site and it still doesn't work. Tried to install some other updates and it just keeps giving the same error. "The update installer operation was unsuccessful." This is the installation log for the command center.

[Fri Jul 30 04:49:53 2021] Update Package Execution Started
[Fri Jul 30 04:49:53 2021] Original command line: "C:\Users\Oluwadamilare Oke\Desktop\Alienware-Command-Center-Application_R281M_WIN_5.3.2.0_A00.EXE"
[Fri Jul 30 04:49:53 2021] DUP Framework EXE Version: 4.8.7.95
[Fri Jul 30 04:49:53 2021] DUP Release: R281MA00
[Fri Jul 30 04:49:53 2021] Initializing framework...
[Fri Jul 30 04:49:53 2021] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[Fri Jul 30 04:49:53 2021] logo.png
[Fri Jul 30 04:49:54 2021] User Command: attended
[Fri Jul 30 04:49:54 2021] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Fri Jul 30 04:49:54 2021] DUP Vendor Software Version: 5.3.2.0
[Fri Jul 30 04:49:54 2021] Local System/Model Compatible with this Package? Yes
[Fri Jul 30 04:49:54 2021] Local System OS Version: 10.0.0.0
[Fri Jul 30 04:49:54 2021] OS Compatible with this Package? Yes
[Fri Jul 30 04:49:54 2021] Local System OS Language: EN
[Fri Jul 30 04:49:54 2021] Language Compatible with this Package? Yes
[Fri Jul 30 04:49:54 2021] Identified Behavior : attended
[Fri Jul 30 04:49:54 2021] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\bdb9a694-252f-4e29-ba6a-d8134a89ebe4\miniunz.exe
[Fri Jul 30 04:49:54 2021] Extraction-arguments: -x "C:\Users\Oluwadamilare Oke\Desktop\Alienware-Command-Center-Application_R281M_WIN_5.3.2.0_A00.EXE" -o -d c:\PROGRA~3\dell\drivers\bdb9a694-252f-4e29-ba6a-d8134a89ebe4
[Fri Jul 30 04:50:05 2021] Extraction-GetExitCode: 0
[Fri Jul 30 04:50:05 2021] Temporary payload log file name: C:\ProgramData\dell\drivers\bdb9a694-252f-4e29-ba6a-d8134a89ebe4\DUP6DE9.tmp
[Fri Jul 30 04:50:05 2021] payloadExe: setup.exe
[Fri Jul 30 04:50:05 2021] payloadArgs: /clone_wait /Verbose""C:\ProgramData\dell\drivers\bdb9a694-252f-4e29-ba6a-d8134a89ebe4\DUP6DE9.tmp""
[Fri Jul 30 04:50:05 2021] payloadDir: C:\ProgramData\dell\drivers\bdb9a694-252f-4e29-ba6a-d8134a89ebe4
[Fri Jul 30 04:50:05 2021] MUP Spec version is less than 3 or Not a DCH Package.
[Fri Jul 30 04:50:05 2021] Legacy installation is selected. Calling Vendor Installer...
[Fri Jul 30 04:50:06 2021] Appending Vendor Software Log.
[Fri Jul 30 04:50:06 2021]
--- Start of Vendor Software Log ---

[Fri Jul 30 04:50:06 2021]
--- End of Vendor Software Log ---

[Fri Jul 30 04:50:06 2021] Vendor Software Return Code: 3435973836
[Fri Jul 30 04:50:07 2021] logo.png
[Fri Jul 30 04:50:07 2021] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Fri Jul 30 04:50:07 2021] Name of Exit Code:
[Fri Jul 30 04:50:07 2021] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Fri Jul 30 04:50:07 2021] Exit Code set to: 1 (0x1)
[Fri Jul 30 04:50:07 2021] Result: FAILURE
[Fri Jul 30 04:50:10 2021] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_R281M_WIN_5.3.2.0_A00.txt

please help!!

crimsom · Answer

Hi @ok-pop welcome to this user to user discussion forum. This is not Dell Support.

Is this Alienware m17 R2 currently under a valid Dell Warranty, and is it still within the first 30 day approval timescale?

Please let forum users know your Operating System, is it Windows 11 x64 or Windows 10 x64 or other? If Windows 10 x64, which version is installed, the most recent version is 21H1.

Please install Visual C++ Redistributable Runtimes All-in-One July 2021.

Support for Alienware m17 R2 Drivers and Downloads says the current update for the Alienware Command Center Application (AWCC) is version 5.3.2.0 (and the version in your log). This update includes the AlienFX 2.0 application, and there is no Dell troubleshoot for this application.

Are all the other Dell updates installing successfully? Is there some reason why installation of the AWCC application is required?

Please install the AWCC version that was installed at the factory on your m17 R2. You know that this AWCC version works before any updates were installed. If there are AWCC installation problems, please select the Operating System Restore Point to revert the system back to when the AWCC was working.

If the OS(C:) boot drive is a new upgrade, please swap out and swap in the original OS(C:) boot drive.

Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.

John856 · Answer

I've had this same issue for almost a year and a half.  I've called the numerous times to try to resolve the issue with no results. My guess is that an operating system service by Dell is running on the system that the technicians have not deleted.  Another possibility is that not all of the files have been deleted from the previous uninstalls the techs have gone through.

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m17 R2, update packages not installing

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