m17 R3, screen glitching/ghosting

Question

Hello everyone, Lately, I've been having an annoying issue for a while. The bottom part of my laptop's screen has been constantly glitching out. It starts glitching in a way that it ghosts the top of the screen onto the taskbar, as seen in these photos. Bottom screen glitching.Same problem here. This only happens when the PC is unplugged/on battery. The issue gets worse when the battery is on power saving mode and high performance mode. On balanced mode however, the problem goes away slightly. Putting the slider towards 'Best Battery Life' does make the bottom screen glitch a little though. The issue doesn't appear when I boot my laptop up into safe mode and on BIOS. Actually, the bottom screen does start to glitch just a little bit while playing games with the AC adapter is plugged in. I've already tried uninstalling and reinstalling the graphics drivers and tried every windows update, and performed DISM and SFC, but none have seemed to work. I really don't want to replace this laptop since I have almost a whole 2 TBs worth of stuff installed on it. Some help would be greatly appreciated!

AdrianG001 · Answer

* Explain in detail how the monitor is connecting to the computer using what cabling and ports
* Computer model
* Operating System
* Video card + all of its out ports
* Reboot the operating system into Safemode with Networking. Go online. Do you see the issue? If not, then some software or driver is the cause of the issue in normal mode, not the monitor hardware

vg3chr1s · Answer

Computer is an Alienware m17 R3.

Operating system is 64-bit Windows 10 Home, Version 2004, Build 19041.572

I've booted into Safe Mode with Networking and the issue isn't there. So it has to be some software or driver that's causing the issue, but I can't seem to figure out which is causing it.

ardvark · Answer

Did you ever figure this out? It is happening to me. Oddly, playing a video makes it go away for a while.

ardvark · Answer

Using the Intel Graphic Control Panel (Not the Windows 10 display settings) to rotate the screen and back resolves the issue until I restart the computer again.

ardvark · Answer

If I disable optimus (fn-f7) the problem stops. How do I fix it permanently?

abedag · Answer

This has been hapening to me too recently with same laptop, did you find any solution for this ?

A51-06 · Answer

Hi @vg3chr1s @abedag @ardvark !

I recommend you guys run these commands:

chkdsk /f

chkdsk /r

and let me know as they have a better ability to find and repair files that are corrupted within Windows 10.

I also recommend checking if all optional updates have been installed on the laptop to verify if there is any issue with the iGPU (intel) or NVIDIA GPU.

crimsom · Answer

Hi @vg3chr1s welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.

Operating System is an old version. Please use Windows 10 Update Assistant. Windows 10 Update Assistant (crimsom) - Dell Community

Alienware

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