I’ve read multiple comments & discussion regarding how the charging port for the m18 is overly loose causing issues. After a year of similar issues with mine it completely stopped working. I paid almost $300 for the premium support but today when I called requesting assistance, the first thing I was told is this is due to weare & tear resulting in I would be responsible for a $15 part. No questions on how it happened or what caused it. Immediately said this isn’t a common occurrence nor is it a result form a defect.