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August 24th, 2019 16:00

Possible Fix For GPU Failure

Hi,

So a couple of days ago my Alienware 17R4 started to act strange with random shutdown and a lot of stuttering, fps drop in games. It keeps getting worse and worse up to a point I can no longer boot the system.

I reinstalled Window 10 and discover that as soon as the driver for the GTX 1080 got installed, the entire system freeze and refuse to boot with screen showing artifacts. I tried reinstalling Window 10 again, this time with no internet connection, then I installed the driver for the Intel HD 630 and the system work perfectly fine. Then again, as soon as I try to install the driver for the GTX 1080, everything crashes.

I disabled and uninstall the GTX 1080 completely and now the system is running on the HD 630 without any issue.

This is clearly a GPU failure but the GPU is still not completely dead so I wonder if there is any possible fix.

Thank you.

P/s: The laptop is out of warranty so what would be the cost for a possible motherboard replacement?

671 Posts

August 26th, 2019 13:00

Thank you for reaching out to us. 

We've sent you a Private Message with the best course of action for a motherboard change. 

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