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March 26th, 2025 08:34

Re: x17 R2, power on issue, 7 service requests

<Do not start multiple threads for same issue. Merging toyour original thread. DELL-Admin>

sent to the depot 5 times. 2 in home service visits. and it still does not work. 4 motherboards. cables. power distribution board? paper weight. Dell has been no help. started 12/20/2024... and continues today? 3 months to fix a computer? lost my $99 upgrade from microsoft to windows 11 pro.. seems they use the serial number from the motherboard to certify? 

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x17 R2, power on issue, 7 service requests

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27.5K Posts

March 26th, 2025 12:45

Call and ask for a replacement system.

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March 26th, 2025 15:19

@ejn63​ I did like last month. after the 3rd motherboard and windows reinstall. told NO. sent a snail mail to round rock TX never heard <Profanity is not allowed. DELL-Admin> from them. this will be my last dell after 30 years with dell what a shame.

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