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1 Rookie
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7 Posts
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1272
January 19th, 2019 11:00
Screen problem on new 17 R5
Notice pressure points at the bottom
These pressure points are distracting during a black screen. This is my replacement 17 r5 that just arrived with the 4k screen option with tobii eye tracking. The one I shipped in had the same problem with the screen. Guess I'm sending this one back too. This can't be the way they sell this product.
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PhoenixBennu
2 Intern
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501 Posts
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January 19th, 2019 17:00
This is one of my biggest annoyances, especially since I have the 4K screen as well. This can often be caused by the bezel not being snapped together properly, and sometimes light pressure on the bezel can adjust it. These appear to be pressure points, and not light bleed (although light bleed is a symptom of pressure points in this case). I would check that the bezel is attached properly before proceeding further. Beyond that, this might be worth having checked out for hardware issue since this is so new.
MarcFromTheDark
1 Rookie
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7 Posts
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January 20th, 2019 09:00
Both laptops have this bezel pressure issue. This is how they send them out. This is hard to believe they ship them looking like this.
Eimy_B
6 Operator
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4.4K Posts
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January 22nd, 2019 11:00
Hi @MarcFromTheDark,
We are very sorry about this. You can send me a private message with both Service Tags so I can escalate this and send feedback to engineering.