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November 29th, 2023 13:12

video_dxgkrnl_fatal_error

Hi all!
I'll start with a little background story:
Last month I bought a gaming laptop on the advice of a friend, everything was fine for 4 weeks, then I got a blue screen and I couldn't log into the system, thank god I was able to reset data and restore the system. For a day everything was fine, then on November 14 (an important date, you’ll understand why later) blue screens and sometimes strange freezes began.The blue screen appeared often when I played Lol (League of legends), Spore, Monster hunter World/Rise, Minecraft, and most surprisingly, when I just launched geforce experience. However, it never appeared in Phasmophobia.I looked at the dump file and it said that the problem was in the driver. I tried reinstalling/installing old and new drivers from the original Nvidia/Dell website, through the command console,I even reinstalled the system a couple of times.But nothing helped. Turning off/on the video card didn't help much either. Until I noticed one very interesting detail, the latest driver update was released on November 14th. And I started looking for the same problem on the Dell forums, and yet something similar had happened a long time ago, but they didn’t find a solution, at least I didn’t find one.
So I ask you to help me with this question, is this error caused by driver bugs just because of the update, or is it the video card itself?

6 Professor

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6.1K Posts

November 29th, 2023 14:26

Hi @Sparog welcome to this free user-to-user Alienware laptop discussion forum. If purchased a PC from Dell, please click on Product Support and share Model and Revision number, example x17 R2. Please share video card identity. Most graphic intensive games have customised drivers for installation. ‎How do I check to see if my PC will run a specific game? | DELL TechnologiesHow to Fix the VIDEO_DXGKRNL_FATAL_ERROR in Windows (howtogeek.com).  

(edited)

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3 Posts

November 29th, 2023 15:58

@crimsomVideo card: NVIDIA Geforce RTX 3050.

Windows 11

Dell G15 5525 P105

I apologize, if I wrote it wrong. Thank you for the link with possible error fix methods, most unfortunately don’t work, but I haven’t tried deleting the card yet. So maybe there is a chance to fix this.

6 Professor

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6.1K Posts

November 29th, 2023 16:56

Hi @Sparog​ thank you for sharing update. Forum Moderator has been requested to move this Dell G15 5525 P105 thread to the G Inspiron Laptops board. ‎G Laptops (Inspirons) are not Alienware Laptops | DELL Technologies. In the interim, please keep posting on this thread. Please run the windows Reliability Monitor and wait for event timeline to be created. How to use Windows Reliability Monitor to identify software issues | Dell US

1 Rookie

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3 Posts

November 30th, 2023 15:51

@crimsom

Unfortunately, deleting the card did not help. "View reliability history" Shows several errors, 0x00000113 (0x0000000000000019, 0x00000000000000002, 0x00000000000010de, 0x000000000000025e2)
(And I have one more question, it’s normal that I have Windows 11, but in WinDbg it shows 10?)
I will also leave what was written in WinDbg.

SYMBOL_NAME:  nvlddmkm+106b6c2

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  106b6c2

FAILURE_BUCKET_ID:  0x113_19_nvlddmkm!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {fb504da1-90a7-64ec-e7aa-d0c04338976f}

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