1 Rookie
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8 Posts
1
738
July 18th, 2022 23:00
x15 R2, BitLocker factory reset
Alienware x15 R2
I am doing a reset back to default for everything. It was going good and it rebooted back to a BitLocker screen asking for a recovery key which I cant find? How do I get past this screen and back to a login?
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Jeftec
1 Rookie
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8 Posts
1
July 26th, 2022 18:00
I apologize for the delay in answering medical issues. The machine would go right to the recovery screen it was doing that before it even would post the keyboard so that made it where you couldnt even type a response even if you had the key. Fortunately I had a Microsoft Wireless Keyboard that would work because it posts the Wireless drivers first. I had never enabled the bitlocker before. Fortunately I was able to to get into the OEM diagnostics and reset the drive back to the defaults with Support Assist. Thankfully there was nothing on the drive that I couldnt live without
crimsom
9 Technologist
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6.1K Posts
0
July 19th, 2022 11:00
Hi @Jeftec welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Have you enabled BitLocker in the past, and do you have a Microsoft Account with copy of recovery key stored online? Finding your BitLocker recovery key in Windows (microsoft.com)
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
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July 27th, 2022 10:00
Congratulations!
And if you need any important files on your X15 R2 just go to:Support for Alienware x15 R2 | Drivers & Downloads | Dell US