Unsolved

80

February 17th, 2024 15:40

x17 R1, AWCC and Killer constant crashes

My Alienware x17 R1 laptop has multiple blue screens every week. When I look at the Reliability Monitor these crashes are usually accompanied by a Killer xTend Utility Service failure. Also there are AWCC (SupportAssist) failures nearly every day.

My Killer device is "Killer Wi-Fi 6E AX1675w 160MHz Wireless Network Adapter (210D2W)

The Driver version is 22.250.0.4 dated 7/26/2023 by Intel

This is the most recent Driver on the Dell support page, though Intel does have a more recent version on their site. 

My Support Assist version is 4.0.9.0.

What could I do about this?  I do have a dmp file, and an export of the reliablity monitor report.

Reliability Monitor Report - XML File

ReliabilityReport20240924.XML

My DMP file is 3GB, 

But I did run the Windows Debugger on the dmp file and this link is the output of that:

Windows Debugger of DMP File.txt

No Responses!
No Events found!

Top