Re: x17 R1, Keyboard stop working after few seconds

oh i would like to add that they even deleted my post where I was tagging all dell officials to get an answer

Is this the way you are treating your high paying customers?

@DELL_AKSHAY @DELL_Allison @DELL_ANIYA @DELL_Amit_A @DELL_Alluri @DELL_Jon @DELL_LOVE 

@DELL_CUSTOMER_USA @DELL_Cris A @DELL_Gary @DELL_PC @DELL_Jack_Xu @DELL_QD 

@Dell_Dermott @DELL_Manish_A @DELL_Susheel_M @DELL_MichelleS @DELL_Susheel_M 

This is community forum, a platform for user to user discussion with various topics and helping each others with computer issues, especially when the machines are out of warranty.  There are some moderations by Dell employees (Mods), helping out occasionally and also routing users requests with warranty to receive proper supports.

If you seek Dell Technical Support, click on Get Help Now button on bottom right of forum screen.

If you seek help from fellow community members, you need to keep your post's length reasonably readable for users to follow.  Besides testing forum users attention span with your long post, you are pointing to another half dozen threads for users to read in order to fully understand, why couldn't you shortly disclosed it in your post.  Just simply post the main issue and state your question if you need community members help.

Although I had to stop reading further after I saw that you've tried EVERYTHING and nothing works.  That was pretty much concluded the resolution, nothing left for community to offer.  Am just surprised that your machine is fairly recent and the keyboard already failed.

If the intention was to expressing of dissatisfied products, services, all rants posts and complaint topics should be posted in Customer Care as it will get better attention. 

You have mentioned this is a continuation of another thread.  I do not want to judge, but from what I saw here, I could imagined why the topic was closed (if that was actually closed by Mods).  You just have to pay attention at forum Terms of Use, and Code of Conduct, then all your posts should be fine.

@Chino de Oro​ I really don't see how the previous post violated the terms of use and/or the code of conduct

There is thousands of users with my same problem and every week a new one try to solve the problem with new evidence

Dell technical support is useless as it advice everybody to change the hardware which is not the solution as the problem come back after few hour from the hardware change

sadly keeping the post short doesn't work as it incorporate all the solution tried by multiple member over time (this is a 2 years old bug)

thanks for you answer, if any

Hi Panella. I was experiencing the same thing you were and was getting pretty frustrated abt it. this seemed to resolve my issue so far...

https://www.reddit.com/r/Alienware/comments/opekp4/possible_solution_for_xseries_keyboard_issues/ (it turned out to be the second one for me)

@rkr82​ nvm only worked till the next reboot.

Hi @panella87 , I went to reply to you in the other thread but it was closed for some reason

So my x17 got sent back to their office to repair and when I got it back the keyboard worked long enough for me to finish setting up windows and log in once.

The entire system/motherboard was replaced (for the second time)

After setting up Windows and logging in, I then left the computer idle/sleeping for a day or so, and when I came back the keyboard wasn't working.

I didn't install anything, run a single piece of software, or plug anything into the laptop except power.

Sometimes it works in the BIOS, sometimes it doesn't.

After many power cycles, for some reason it worked long enough to log in to Windows once more (and never again).

That one time, I tried running the keyboard firmware update that was posted at the end of the last thread, it turned the lights off on the keyboard then said it did not detect a keyboard to update. After power cycling it no longer worked the BIOS. After many more power cycles it works again in the BIOS now but have not been able to log in to windows for a third time as it stops working almost immediately after the BIOS.

Currently the only key that works is F7 to turn the keyboard lights on/off.

I have the same exact issue.  Uninstalling AWCC (removing appdata, programdata, folders from regedit) and removing the Power Management options in device manager fixed the keyboard issue.  But now the laptop performs poorly without AWCC.  I tried installing AWCC again and keyboard was bricked so I repeated the AWCC uninstall and it works again.  Software issue, not hardware, and Dell wants me to pay for them to replace the keyboard after it was already replaced while in warranty.