x17 R1, locking up, not rebooting

Question

I just got a replacement Alienware x17 R1. From time to time it will lock up and when I try to restart, I get 7 blue flashes of the Alienware power light and then 1 or 2 red flashes. It varies but most of the time it is 2. What is that a code for?  When I let it sit for awhile with the power off, it will boot up fine. I hope this isn't something I see happen very often and this is a fluke. It has happened 3 or 4 times since the 10th.

crimsom · Answer

Hi @zdevilinside welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.

Support for Alienware x17 R1 System-diagnostic lights says Diagnostic-light (red, blue) LED code 2,7 = Display failure - SBIOS message. Within the first 30 days you have the option to Reject system delivered with fault(s). Dell Refund policy, New vs Refurbished - Dell Community

Please visit your online Dell account and create Service Request so that Dell knows there is a problem to fix under warranty. Please clearly state your Reject remedy.

zdevilinside · Answer

Thanks for the information.  I will see if it continues before I do that.  I am not in the US and when I needed repair on my m17 r3, parts would have taken 45 days to get.  I am hoping that this will go away instead of having to wait that long.

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x17 R1, locking up, not rebooting

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