x17 R1, Nightmare

If your thinking of getting an x17 R1, allow me to share the absolute nightmare I’m dealing with…hope and pray this doesn’t happen to you.

 

Forgive the length of this post, but I feel it’s important sharing this experience. 

 

And no, this actually has nothing to do with the chip shortage, but rather Dell’s inability to handle customer service at all.

Mind you, it already “Shipped” last week. So I login to my Dell account and click on the order info, and now a message pops up on my order stating that I must accept the delay, or by 8/5 they will cancel my order automatically.
Seriously?!

 

I end up calling Dell’s Order Support department and after being hung up on three times, I finally asked for a manager.
The Manager looks into the order and says “we don’t know where your orders at, but I’ll follow up with you”. Seriously if I had a dime every time Dell’s CS reps have told me this I’d have enough to pay for this $4200 nightmare, since they NEVER follow up or email/call me. His answer is to go ahead and have me click on the message in my Order page and “Approve the delay” so my order won’t be cancelled.

So I go back to my order page and submit the form it’s making me complete. Now it shows a “Return has been initiated”.  I inform him of my order now displaying this, concerning me that now my order is being returned. 
The manager sounded confused and had no answer for me, just that he’ll “follow up”, yeah right. 

As of writing this, my x17 R1 is essentially in no-where-land. 

Emails/Calls and so called “follow ups” never get returned.