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May 7th, 2023 06:00
x17 R2, desktop keeps refreshing on boot up
Alienware x17 R2
For the last three days as soon as I log into Windows 11 Pro the desktop repeatedly refreshes and I have no icons on the start bar.
I booted with F12 and went into SupportAssist where the laptop passed all hardware diagnostics.
I then restored the system back to 29 April, close SupportAssist and the system restarted without any problem. However when I then shut down the laptop later it took an age as if something was updating. When I restarted the laptop the desktop refreshing problem was back.
I'm looking for a more permanent fix because as time goes on I won't have that restore point to go back to.
The problems seems to have occurred following a sneaky update to MS Edge - I base this on the fact that after I restored back I got a pop up saying something about MS Edge 2 file already existed - plus MS Edge updates without telling users!
One other thing I noticed is that it takes a lot longer before the Windows 11 Spotlight screen appears and there are none of the usual Microsoft text/links round the screen only the basic log in box in the middle and icons bottom right.
Can anyone help.
Regards
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DELL-Jesse L
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May 11th, 2023 02:00
Shutey
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
zaubermac
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17 Posts
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May 15th, 2023 20:00
Same problem, not sure why, but windows just a spinning blue dot and flashing desktop.
zaubermac
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17 Posts
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May 16th, 2023 10:00
Turns out, the last thing that installed was the new Alienware Universal Windows update, 4.9.0.
Couldn’t get a stable enough desktop to run CMD and windows repair tools couldn’t fix it. Reset system.