x17 R2, keyboard lights no longer working after firmware update

Question

X17R2 Laptop keyboard lights no longer working after Firmware update to version 1.23.0
Also had a windows update to 24H2 fail tonight too (It left a 2nd boot option but you can delete this from the system config boot up.), all other lighting is working correctly on the laptop, Alienware Control Center was reinstalled and also tried Version 5 install too, with no luck. I tried rolling back the firmware to 1.22.0 and it still had the issue, Also the keyboard lighting works at Boot up but soon as Windows starts loading it is no longer active, the Function+F7 does not work either, its as if the keyboard lighting is disabled somehow but still shows within Alienware Control Center.

Evans420 · Accepted Answer

***Update - Fixed the IssueShut Down the PC and leave it off for 2mins and Remove the Power Charger Cord from the Laptop, Plug back in the Power Charger cord back in after 2mins and Turn on the Laptop, you should get the usual boot up RGB keyboard lights and then after windows loads you should see your keyboard lights appear again, must be something to do with the full power down after a firmware update, a reboot isn't enough!