x17 R2, VR connection issues

Question

Hello, I have Alienware X17 R2 Laptop (Fully Loaded) I also purchased the HP Reverb G2 VR Headset  I connected the cables and everything was good until a couple of days ago. I was able to play Squadron without any issues, but IL-2 Sturmovik, when I moved my head the plane would move as well, except one evening it worked well too. In my effort to get that to work properly, I reset everything and now I get the following message when I load up and run Mixed Reality Portal.  Make sure the USB cable is plugged into the SuperSpeed USB 3.0 port. Under Device manager... -Mixed Reality Devices -- HP Reverb Virtual Reality Headset G2 --- Properties Under Device Status This device is working properly. Device Error : 0x80040203 : E_DEVICE_USB_SPEED_TOO_SLOW According to the specifications, this cannot be correct. When Mixed Reality Portal check my system, it stated I meet the minimal requirements.  Graphics: NVIDIA® GeForce® GTX 1080 or AMD Radeon™ RX 5700​ (NVIDIA® GeForce® GTX 3080Ti) Processor: Intel® Core™ i5, i7, Intel® Xeon® E3-1240 v5, equivalent or better (12th Gen Intel(R) Core(TM) i9-12900HK[Cores 14] [Logical processors 20]) Memory: 8 GB RAM or more​ (64 GB) Video Output: DisplayPort™ 1.3​ (One mini DisplayPort 1.4) USB Port: 1x USB 3.0 Type C®​ (One Thunderbolt 3 (USB Type-C ) / Other ports: Two USB 3.1 Gen 1 portsOne USB 3.1 Gen 1 with PowerShare) Operating System: Windows 10 May 2019 update or later​ (Microsoft Windows 11 Home) I fear I have changed something inadvertently. I cannot explain why it connected and worked and now it doesn't connect. I do not understand how it can say my connection is too slow where it worked well (not sputtering or freezes, just what I mentioned above).  I made a similar post on the HP forum in case it is there issue and not Dell's.  Thanks in advance.

DELL-Jesse L · Accepted Answer

PikeStance,

System processor must be an Intel Core i7 CPU or higher

System memory must be 8 GB ram or higher

Alienware Graphics Amplifier has an NVIDIA GTX 970 or AMD 390 GPU or higher.

The system is shipped with NVIDIA(R) GeForce RTX(TM) 3080 Ti 16GB GDDR6.

VR headsets doesn't work on any USB ports.

Ran compatability check and the compatability test failed on Graphic card and USB port.

However the headsets works for few days and then stops working.

it may work intermittently but as per the website the VR is not supported.

PikeStance · Answer

Ok, I wanted to add....

When I was attempting to trouble shoot an issue I had with VR*, I disabled Virtual Display adapter.

There were two of them listed listed. Now, I see only one listed and there isn't a way to enable them. I am guessing it may be the reason why I cannot connect.

* In VR I was able to look right/left and up/down without issue, however, moving side to side and forward/ backwards resulting in everything moving as well.

crimsom · Answer

Hi @PikeStance Please open your online Dell account and create Service Request so that Dell Support officially knows that there is a problem to fix. Allow Dell Technical Support to have online session so that they can use their diagnostic tools to fix any software problems and if appropriate, get new hardware parts for you.

Please click on @DELL-Cares and send them Private Message requesting assistance.

Alienware

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