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2 Posts
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797
October 30th, 2022 00:00
x17 R2, Windows 11 updates, speaker not working
Hi all,
I am using Alienware x17 R2. However, after several Windows 11 updates, my mic stop working. Then I have to reinstall the audio driver. However, now the speaker is not working. I think it is because the driver could not recognize the built-in speaker. Please help on this solution, I tried update all driver but it could not resolve.
Best regards,
Tung Tran
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crimsom
9 Technologist
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6.1K Posts
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October 30th, 2022 07:00
Hi @TungTran11 welcome to this free user-to-user Alienware laptop discussion forum.
Please check invoice to see if Alienware x17 R2 laptop was purchased with Dell warranty. Phone number on Dell warranty and/or click on 'Get help now' icon to have online chat with Dell Support. Visit your online Dell account and create Service Request so that Dell Support 'officially' knows that there is a problem to fix. Allow Technical Support access to have online session on your laptop. They will use their diagnostic tools to fix software problems and/or instigate replacement of hardware. Please click on @DELL-Cares and send Private Message requesting assistance. Thank you.
JOcean
11 Legend
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12.6K Posts
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69.5K Points
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October 30th, 2022 07:00
@crimsom is spot on with the advice. I have also had problems where periodically my sound does not work in speakers with Windows 11. Right click on the speaker icon and selecting troubleshoot sound problems has worked for me and may work for you.
Phantorok
1 Message
0
January 6th, 2024 19:08
The troubleshoot did not work for me, it has a non-sense guide. At some point, the troubleshooter runs and says "there is no audio device connected", and it does not allow to continue before "Connecting the audio device". This is totally non-sense! The issue is a that I don't have audio after a recent Windows Update. The audio driver has been corrupted and I can't find a way to fix it.