Error Code 10052

Question

I'm getting error code 10052 in my log and the Avamar backup fails on a couple of my VM servers.  All it tells me is 'The VM could not be snapshot.'  I can find the error codes in the documentation I have from Avamar, but I haven't been able to find anything about a fix. Any ideas?  Anyone had this and found the resolution?

J_H_ · Accepted Answer

I asked about what version you were running - because there is a KNOWN issue with vCetner 5.5 and avamar 6.x (do not know if it is still an issue with 7.x - as I already had the fix in when I upgraded to 7)

Hadto add this option to the dataset that backups the windows vm's

[avvcbimage]quiesce_fs=false

and that is [ a v v c b i m a g e ]

it has been mentioned a few times before here

dynamox · Answer

yep, seen a ton of these. Ask your VM admin to consolidate snapshots (some are orphaned and not even visible)

dynamox · Answer

your VM is being backed up with a proxy, i have VMs with 1G left on the C drive and have no problems.  Check free space in the datastore ?

GNeal11 · Answer

I don't think it's a snapshot problem. I've consolidated, taken and then done a delete all to commit all snapshots but it still fails.

I think the thing I'm running into is I have little space left on the c: drive and it's failing because of that. I'm running Server 2003 R2 sp2 on the server. What is the best way to extend the drive?

mb_jones · Answer

Have you checked your Avamar proxies to verify that they do not have the virtual machines' vDisks still mounted?  Go to the proxy VM and click 'Edit Settings'.  Take a look at the vDisks listed for the machine.

GNeal11 · Answer

I'm talking under a couple hundred megs on a couple of the servers for free space on the c: drives. Plenty of space in the datastore as well.

GNeal11 · Answer

vDisks aren't mounted.

dynamox · Answer

do you see anything in the log that says Failed to quiesce the virtual machine.'

J_H_ · Answer

what version of vCenter what version of Avamar - was an upgrade done on either recently? I have also had it where cleaning the snaps did not work but a reboot of the client did.

swakanchar · Answer

a few vm backups are failing with error code 10052 and I see the error: 'An error occurred while saving the snapshot: Failed to quiesce the virtual machine.'

GNeal11 · Answer

I ran a manual backup.&#xa0; In vSphere it shows it creating the snapshot up to about 95%.&#xa0; It hangs there for about a minute and the fails.&#xa0; gives the following error...

dynamox · Answer

i was experiencing this on 3 VMs last week, had VM admin upgrade VM hardware version (from 7 to 9) and at the same upgraded the VMware tools. So far so good ..no issues with backups.

J_H_ · Answer

can you explain that more to us - as that was NOT told to me when I put in the fix. support just said - add this it will fix the issue.

dynamox · Answer

btw i am on 7 and vSphere 5.5 and i am occasionally getting these.

GNeal11 · Answer

I'm running vCenter 5.5 and Avamar 7.0.

The command added in fixed it. I had to add a similar line for another error code - 10056. Avamar supplied great info on that error, not sure why they didn't give better info on this one!

I'll add this line to the dataset w/ the other and tonight will be a good test if it works for the other 1/2 dozen that were getting this error.

Avamar

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