Hi,

Have you followed the upgrade steps here? https://dell.to/34NHlCO

Let us know if you have any additional questions.

Hello josh

Workaround is known as a short-term solution when using the previous version as it is without upgrading.

But our customer wants to upgrade.

That's why I tried to upgrade, and it's an issue that I don't know even though I put an inquiry into Dell.

Hello @Ji-hoon,

I understand you need to update and a workaround is a temporay solution. However, this article that my colleague shared is from 2nd February. So that means is from last week.

We can expect a solution that is not a workaround but it should take some time.

Regards.

Hi Lopez

I checked the link that your colleague sent me.

But the only thing revised on February 3rd is Qualifying States added.

There's a word like this up there. "The workaround is a short-term mitigation"

And my client wanted a perfect solution and wanted to upgrade the version.

Workaround is just a temporary measure.

So there's no solution?

They opened the case to Dell in Korea and Poland, but they said they didn't know either.

Is there no way to solve this error?

Have you ever seen a problem like this in any country?

I was not able to find any known issue, if they have opened cases with support they should ask for it to be escalated.