Hi,

I want to look into this issue for you. Do share the order number with the name of the registered owner in a private message. We generally charge the order once it's ready. If you can share more details, we will be happy to help.

Hi Pamyaphi

Well I tried to PM you but when I hit send, it said:

None of the users have PM enabled. Message will not be sent.

Is yours enabled?  How do I enable mine? I cannot see anything on the screen to enable it.

Kittme

Hi Pamyaphi

My credit card was charged the day I ordered it 29/06/2020.  A couple weeks later I got an email saying the order was cancelled.

I have PM'd you the requested details.

Thanks

Kittme

I'm also unable to private message you.

Let me check this internally and get back to you.

 

Hi @Dell-Pamyaphi YL 

Any luck solving the private messaging issue?

Kittme

I've received a response from the team.

This is still being looked into.

This should be fixed by tomorrow.

 

Hi @Dell-Pamyaphi YL Pamyaphi

It is now 2 weeks later, and I have just tried to PM you again and it still says it is not enabled for either of us.

So, I am still waiting on a response from Anusha J regarding my order.  This is the 3rd person I have dealt with regarding my order (after Calvin C and Ugene  K) that I have paid for but not received.  It has been a week since I responded to Anusha's  email and the quoted number in Anusha's email to me is not the same as in my documentation.  Maybe I was emailed in error and someone else is waiting too...

From all the posts Dell seems to be in a real mess.  I would appreciate your assistance.

Waiting in hope,

Kittme

So Pamyaphi did not respond, but Susanna PM'd me and I provided her the details requested.

Susanna has replied:

I'm sorry to know about your order.

As per the records, I do see the IRN  shows 2 order was place

1) Order # mouse which shows order was delivered on July 1st

2) Order # laptop  was cancelled due to the order been end of the life and cannot be build.

This is my response to Susanna:

I placed 1 order with two items.  Dell must have split the order into 2. 

Why is Dell advertising a computer they cannot supply, because they cannot build it?  This is false advertising.

Why on earth would they send me the mouse if they know they cannot supply the computer?  Is there no common sense at Dell?  What am I going to do with a mouse when I have no computer?!

I get emails to say my order is delayed.  If it is cancelled why are they sending emails to say the order is delayed?  If it is cancelled why have I not received a refund?

These are the questions that need answering.

Thank you for your assistance.  I look forward to your response.

Kittme

Hi,

I've responded to you via private message.

I have been waiting for a reply to my email sent to Anusha J on 18th August 2020 and resent five days later on 23rd August 2020, since I had no response, to both him and his manager Sudhaker M as well as Calvin C and U K who attempted to assist at the beginning of this false advertising. It has now been another 5 days with no response to my emails requesting the product details document (not a webpage link or a phone call) of the model being offered as a replacement for my unfilled order, that shows all my add-ons from the original unfilled order, so I can compare and be assured it is exactly the same configuration, as claimed by Anusha.

I need to see the document as I do not trust it is exactly the same configuration - I have been misled already regarding this order and when they supplied documentation for me to compare , it proved I was misled.  Luckily I did not agree without checking.  This continues to show Dell's lack of integrity.  It is very disappointing as our family has been Dell customers for more than 8 years now and have bought more than 5 computers from Dell.  Never have we had such poor service.

Kittme

Hi,

I've raised this issue with the regional team so that they can look into this for you.

I've also responded to you via direct message.

 

Regards,

Pamyaphi