Adapter Replacement

Received a faulty

when I started with a new company. They paid for it.

Tried to get a replacement. Talked to Customer Care. The transferred me to Technical Support as they said they could not do anything. Tech Support transferred me back to Customer Care. This happened 4 times. Each time, after I explicitly requested not to because I did not want to have to explain the issue and explain why the other department would not help . they blind transferred me to the other department. I requested a supervisor, they initially refused. After finally giving in, they said I would get a call back in either 4 or 24 hours. They never committed. When they did call, the 5 minutes I was not near my phone, I missed the call. The VM said they would call back in 2 days.

Your customer support is horrible. I work for a major corporation and will do everything in my power to stop doing business with Dell. The only thing yiur support personnel care about is dumping the call to someone else.