I recently ( 9th of october! ) ordered an alienware laptop, it was supposed to be delievered today but since the status says 'pre-production' i assumed (correctly) that this would not happen so I emailed the customer care order support using the weblink... got an automated email back saying it was no longer in use (seriously like?! ). So I rang and ended up getting a very nice and apologetic customer service representative on the phone saying that there are currently no motherboards! NO MOTHERBOARDS???? that's just ridiculous on the face of it! so he gave me a new estimated delivery date of the 28th of november but said it was fairly likely that i wouldnt even get the laptop by then and that he couldnt tell me with any reliablility when I would get it! This is an absolute joke and I am very disappointed with Dell. I should have been informed of this manufacturing issue and at the very very least been given a revised delivery date much much earlier, i took the day off work so somebody would be home to collect it..... entire day wasted and no laptop in sight.... total joke.......