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August 29th, 2025 22:29
Appalling customer experince
I bought the Dell Inspiron 13 5310 about 3 years ago, but recently its Memory failed. Because the memory is integrated, the computer is no longer useful. I am very upset at the lifetime of this machine because it only lasted 3 years, while I have a Lenvo machine that's been with me for 18 years and is still functioning. I tried to reach Customer Care to explain the situation, but Dell operator refused to transfer me to Customer Care and insisted that I speak with out-of-warranty support. Once I was at out-of-warrany support, they insisted that I pay a fee. But I already know the problem with the computer! Does Dell really stands behind this 3-year lifetime for its computers?
DELL-Cares auto response
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August 29th, 2025 22:30
ejn63
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August 29th, 2025 23:32
https://durabilitymatters.com/how-long-do-laptops-last/#1-consumer-grade-laptops-
Consumer-grade notebooks are designed around a lifespan of about three years -- so your experience is on par with what you'll see from all of them, whether Dell Inspiron, Lenovo Ideapad, HP Pavilion, Acer, ASUS, etc.
18-20 years ago a consumer-grade notebook sold for $2K and up -- now it's in the hundreds. You likely wouldn't see 18 years out of a business-grade notebook today (Thinkpad, Latitude, etc.) but you certainly won't see that out of a consumer disposable.
thefarseer
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September 1st, 2025 02:35
@ejn63
Do you work for Dell or are you an independent contributor?
ejn63
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September 1st, 2025 10:54
Independent, but have been around tech for long enough to realize that the old adage "you get what you pay for" is more relevant every year. You just cannot find a durable notebook computer for under about $1000-1500.