Hi pggarver,

Thanks for posting.

Unfortunately, unless the system is still under warranty, Dell can not send replacement media, even if it were available.  If one could find Windows 7 at a retail store it would need to be purchased, otherwise it may be available on auction sites. 

Regards,
Robert

Thanks Robert. 

I understand that for my second question I will have to procure and re-install WIN.  To my first question how do I get the asset correctly attached to the US v. CN which is incorrectly recorded in the Dell enterprise environment?  The asset transfer link on the web site does not facilitate correction of a bad record assuming instead that a second party is directly involved. Do I need to a send photo or like information showing both the SVC tag w/ the express code in order to get the asset correctly recorded as in the US?

Regards,

Pete

Pete,

Unfortunately, I am unable to change that for you.  Since this computer was purchased through a 3rd party and not directly from Dell it is difficult to verify the purchase.  Per our records you are the end user and not the "purchaser".  Your statement:  I procured the system through either Amazon or Walmart web site years back (2011/12 time frame if memory serves correct) indicates that there is some doubt in your mind as well as to where the product was obtained.  Regretfully the machine is out of warranty, and without the original owners information the asset transfer can not be approved.

Regards,
Robert

Robert,

I understand that you can not make that change but who then may I contact so I may work with them in providing whatever information is required to correct the data record in Dell’s environment so that it is correctly reflected.  Dell as the OEM and I the consumer buying from one of Dell’s distribution channels does not change the fact that I am holding a Dell computer unless your insinuating that Dell had/has a rampant problem with “knock-off’s” penetrating Dell’s distribution channels.

I have been loyally buying Dells since the mid 90’s in my purchase of a Dell 486DX2 having switched from Gateway. Until now I have never had an issue with a dell product driving a need to contact dell support. This current issue and the mixed messaging I am getting from Dell support as I try to fix a Dell data quality issue regarding registration in addition to my trying to reset the laptop OS to its original WIN 7 from a failed WIN 10 upgrade is starting to weigh on my pending 2-in-1 procurement choice.

My initial (and follow-up) contact w/ Dell Tech Support indicated it would not be an issue to provide me with a restoration disk despite the product not being under warranty contrary to your feedback. The issue needing to be addressed first was the incorrect country registration. The OS restoration solution was echoed yesterday by Microsoft’s OEM support when I contacted them explaining my current need to reset the system to WIN 7 after a failed WIN 10 upgrade. Microsoft’s feedback was Dell as the OEM can provide the restoration disk to their customers and upon entering the MS product key will restore the OS. I have continued to follow additional guidance that I had received from Dell Support contacting walmart.com under the assumed possibly my purchase had been a returned system then reshipped as new and that Walmart as the distributor could reset the system registration. Feedback was they do not manage nor maintain Dell’s individual system registrations and that I would need to contact Dell as the OEM to resolve the issue.

You are absolutely certain there is nothing I can provide Dell (photo of svc tag, express code and Microsoft Product Key) in order to support the data correction within Dell’s enterprise? I would like to continue my run with Dell but am becoming disappointed with a lackadaisical Dell effort/response to provide a solution regarding the system registration error and instead pointing to other companies needing to do something yet when I follow-up on the guidance given by Dell I instead am finding everyone consistently pointing me back to Dell.

While we appreciate your patronage of our products unfortunately for this issue, there is nothing further we can do. 

Regards,
Robert