Broken hinge on AW920H

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

From what I understand, Dell does not offer out-of-warranty repair service to headphones, headsets.  In-warranty support also does not cover wear and tear damage or any physical broken.

I hope that the information can help you avoiding time consuming process, can be aggravation at time and to pursue the resolution at the right path.

@Chino de Oro​ this is not wear and tear damage. These headsets break with regular use -- I just encountered the same exact issue today and have never mishandled or dropped the headset. It sits on a hook under my desk when not in use.

This is not an answer nor is this helpful in any way.

I simply stated what is covered under warranty and what is not.  It may help original poster with expectation and be prepared for alternative.  When working with Dell warranty support agent, knowing what they will say may also be helpful to OP with gaining some positive result.

At least I tried to help out a community member.  Although my post is not a solution, how helpful is yours?