Broken Laptop

Good afternoon,
I had purchased a new Inspiron 14-5000 series laptop on May 19th and when it arrived I ran into issues where it would begin freezing. I contacted support and setup a service order to send it into the depot where the entire process took 24 days from start to finish to complete. Pushing me past the return period of 30 days. When my laptop was sent back to me it still had the same issue where it would freeze right away and when I contacted support again they said I would have to spend $100 for another team to try to fix it. I’m extremely frustrated as what to do because the laptop never worked from the get go and I need to use it for school. I don’t understand how Dell is allowed to say tough love and charge me an extra fee for something that never even worked in the first place. If anyone has any suggestions on how to get a refund or even a new replacement it would be greatly appreciated. Thank you for your time!