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Can’t change shipping address
Hello, I just ordered a refurbished monitor and right after I checked out I noticed my shipping address was set to my old address. Although I had set it correctly when filling it out on Dells website when I chose PayPal as my payment method I suspect that’s where the mix up happened. I’ve read a lot about people not being able to change the address/hold at location with Dell or FedEx and I’m wondering if that’s still the case or if someone has been able to do it recently? The order hasn’t even been prep’d yet so there’s still time to cancel but I rather not miss the deal if possible. I would simply reach out to the person at that address and explain the situation but it’s a gated community so I have no way of actually getting to that person to initiate contact. Any advice or success stories would be greatly appreciated!
DELL-Cares
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May 10th, 2024 13:20
Hi,
Thank you for contacting Dell.
We understand that you are contacting us regarding an issue with the address on your recent Dell order. We'll surely check this for you.
Kindly, private message us your Dell order# and registered name on the order along with the phone# and email address so that we can check and assist you further.
Regards,
Shaik Sufyan
DELL-Cares
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May 10th, 2024 13:21
Hi,
Thank you for contacting Dell.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.
Poh1
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May 10th, 2024 13:41
@DELL-Cares Ive tried from 4 different browsers, i cant see your PM and every time i go to your profile and click private message i get rerouted back to the home page for community.
DELL-Chris M
Community Manager
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May 10th, 2024 13:54
@Poh1 Try it now.
Poh1
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May 10th, 2024 13:56
@DELL-Chris M You're the man - thank you!
Poh1
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May 10th, 2024 14:21
@DELL-Cares Sent you a PM, not sure if i can see your messages as they look a little buggy right now but thank you
Poh1
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May 14th, 2024 11:45
So update: I was able to change my shipping address- but only on that buttons menu. The order status page and UPS both confirm the package is still going to the old address and that the “successful address change email” is a lie? Calling UPS confirms they never received any word from the shipper as I’ve read multiple times is the case in situations like this. Going to have to review my options at this point.