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September 28th, 2025 05:02

Checkout with dell pay

Seems this issue is still going on over a year later!! Trying to buy and Alienware desktop and no luck! I have tried checkout and choosing dell pay type in my information ph,ssn, zip recieve text on my phone. When I click the link on my phone I get this over and over again

We're sorry,
your authentication URL has expired.

Please contact the sender to receive an updated URL.

I have cleared my cache and resent link, I have tried different browsers, I have turned the wifi off on my phone, I have tried ordering from computer and my phone nothing works same link message URL expired. We have shopped with dell for years and no issue u til the switched to comenity. Guess I will go buy the desktop elsewhere. You would think this would be a priority for dell because you all are definitely losing money!!

Community Manager

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1.5K Posts

September 28th, 2025 05:02

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.
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