Unsolved
This post is more than 5 years old
2 Posts
0
7344
May 15th, 2014 08:00
Complaint and poor service
An engineer can to fix my LCD screen on Monday, after he left I found out once I started to use my laptop my secondary graphics card is not working. Which it was perfectly working before the engineer came out. I do know when the first engineer opened it a second time round and he didn’t disconnect the battery when he tried to remove a screw where the graphics card is and I saw some sparks flying. The second engineer came out and replaced the motherboard again and it was still not working. After this engineer was on the phone to Dell Tech support they agreed to replace the graphics card and checked that it was in stock and a revisit should have happened today. Today I get a call saying the graphics card is out of stock and I have to wait till there is stock again.
This is not good enough as I had a working laptop (except for a screen flickering every now and then) before any engineer came out. Now I’m sitting with a glorified Alienware 17 door stop as it is good for nothing else. This machine was expensive enough and I want a working machine. This has been not my fault what so ever but rather that of an engineer but I have to sit here with no machine whiles my warranty is carrying on.
Currently for me the biggest mistake I have made is to buy another machine from Dell and if I can I would rather give the machine back, get a refund and go with a more reliable supplier.
My company is due to upgrade our IT systems and as it lies with me to look into what new machines we want you can be rest assure it will not be Dell at all as I have had enough of this nonsense.
I just want a working machine I paid for and this will definitely be my very last time I buy a Dell machine.
0 events found
zbestwun2001
4 Apprentice
•
8.8K Posts
0
May 15th, 2014 10:00
Sharkie98
I thought you were in the UK from your verbiage. Here is the form you should use to contact Dell UK. It will also escalate this issue. Not sure if the new card is better or not, but your warranty says your replacement card should be equal to or better than the card it's replacing.
Z..................
Sharkie98
2 Posts
0
May 15th, 2014 10:00
Thanks for the reply, I'm in the UK.
They mentioned a couple of weeks. Which in normal terms is "actually we have no idea" and they also want to substitute my Geforce GTX860m for a 770m. As far as I can tell on the internet forums this is an older model and not better as they were trying to sell it to me...
If only I could return the machine. I have had it for 45 days before the lovely Dell engineer broke it so I can't even do that. I just want to get the machine fixed so that I can sell it and get a proper laptop from a reliable company that has engineers that know what they are done / talking about.
The escalation form will greatly be appreciated. Thanks
Sharkie
zbestwun2001
4 Apprentice
•
8.8K Posts
0
May 15th, 2014 10:00
Sharkie98
Sorry about these problems, if your system was purchased less than 30 days ago you can return it for a refund.
I been through situations with Dell similar to yours and the only thing you can do is wait for the card to get back in stock. Did they give you an idea when that would be? What country are you in? I'll send you a form to escalate this issue, but I need to know your country?
Z......................................